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City of Santa Ana <br />4.3.16 Internal Medical Quality Control <br />Contractors must establish a Continuous Quality Improvement ("CQI") <br />program directed at, but not limited to, effective administration and management <br />of clinical performance, response time performance, driver performance, dispatch <br />performance, and for all other BLS service levels. <br />City of Santa Ana Page 156 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />250-92 <br />