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CARE AMBULANCE SERVICES, INC. (2)
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CARE AMBULANCE SERVICES, INC. (2)
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Last modified
1/2/2019 2:23:20 PM
Creation date
1/2/2019 11:32:27 AM
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Contracts
Company Name
CARE AMBULANCE SERVICES, INC.
Contract #
A-2018-299
Agency
Finance & Management Services
Council Approval Date
12/18/2018
Expiration Date
12/23/2023
Insurance Exp Date
10/1/2019
Destruction Year
2028
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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES <br />CITY OF SANTA ANA <br />after an exhaustive application process, on-site review by nationally recognized experts in <br />emergency medical services and a perfectly scored evaluation. In addition to CAAS, Care <br />Ambulance recently received the "Prospector Award for Performance Excellence" from the <br />California Council for Excellence. Care Ambulance is one of only four (4) private ambulance <br />providers in the Nation to receive this award, which is based on the criteria from the Malcolm <br />Baldrige National Quality Award. - <br />Experience <br />Care Ambulance possesses significant experience in the field of 9-1-1 emergency ambulance <br />operations. Care Ambulance is the current contracted provider to the City of Santa Ana and also <br />operates all similar ambulance transport programs in Orange County for the Cities of San <br />Clemente, Westminster, Costa Mesa, Fullerton and La Habra. In addition, we are also the <br />contracted emergency ambulance provider for 21 of the 23 member Cities of the Orange <br />County Fire Authority and the Cities of Anaheim, Fountain Valley and Garden Grove. Care <br />Ambulance Service does not come to the City of Santa Ana looking for emergency ambulance <br />experience; we bring experience. <br />Management Expertise <br />Care Ambulance Service has demonstrated depth of management experience in all areas of <br />ambulance operations, fiscal management and prehospital medical care. We have an on-site <br />management team with proven leadership capabilities and cumulative EMS management <br />experience of over two hundred (200) years. <br />Qualifications and Training of Personnel <br />Care Ambulance is a people -oriented company providing a people -oriented service. We are <br />acutely aware that the ambulance industry is a service industry, and as such, our most <br />important resource is our people. To that end, Care Ambulance recruits and screens employees <br />to ensure we hire only the most qualified applicants. Employees are provided with substantial <br />initial and ongoing training to maintain and improve their expertise. <br />Operational Standards <br />Care Ambulance has already implemented an operational system that meets or exceeds the <br />performance standards established in this RFP. We currently operate, at no cost to the City of <br />Santa Ana or OCFA, Operational System Enhancements that include Patient Care Record (PCR) <br />scanning with timely data transmission to the City of Santa Ana's billing service. We also offer <br />Automatic External Defibrillators (AEDs) on every ambulance in Care's fleet, a Road Safety On - <br />Board Computer, a Video System on each dedicated City ambulance, and a language translation <br />service. <br />RFP # 18-059 — CARE AMBULANCE SERVICE 3 <br />
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