CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA after an exhaustive application process, on-site review by nationally recognized experts in emergency medical services and a perfectly scored evaluation. In addition to CAAS, Care Ambulance recently received the "Prospector Award for Performance Excellence" from the California Council for Excellence. Care Ambulance is one of only four (4) private ambulance providers in the Nation to receive this award, which is based on the criteria from the Malcolm Baldrige National Quality Award. - Experience Care Ambulance possesses significant experience in the field of 9-1-1 emergency ambulance operations. Care Ambulance is the current contracted provider to the City of Santa Ana and also operates all similar ambulance transport programs in Orange County for the Cities of San Clemente, Westminster, Costa Mesa, Fullerton and La Habra. In addition, we are also the contracted emergency ambulance provider for 21 of the 23 member Cities of the Orange County Fire Authority and the Cities of Anaheim, Fountain Valley and Garden Grove. Care Ambulance Service does not come to the City of Santa Ana looking for emergency ambulance experience; we bring experience. Management Expertise Care Ambulance Service has demonstrated depth of management experience in all areas of ambulance operations, fiscal management and prehospital medical care. We have an on-site management team with proven leadership capabilities and cumulative EMS management experience of over two hundred (200) years. Qualifications and Training of Personnel Care Ambulance is a people -oriented company providing a people -oriented service. We are acutely aware that the ambulance industry is a service industry, and as such, our most important resource is our people. To that end, Care Ambulance recruits and screens employees to ensure we hire only the most qualified applicants. Employees are provided with substantial initial and ongoing training to maintain and improve their expertise. Operational Standards Care Ambulance has already implemented an operational system that meets or exceeds the performance standards established in this RFP. We currently operate, at no cost to the City of Santa Ana or OCFA, Operational System Enhancements that include Patient Care Record (PCR) scanning with timely data transmission to the City of Santa Ana's billing service. We also offer Automatic External Defibrillators (AEDs) on every ambulance in Care's fleet, a Road Safety On - Board Computer, a Video System on each dedicated City ambulance, and a language translation service. RFP # 18-059 — CARE AMBULANCE SERVICE 3