CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA proposes that all EMTs assigned to the dedicated transport program have completed, at a minimum, the following additional training classes: • Incident Command System 100 & 200 • First Responder Awareness • FEMA IS — 800 NIMS In addition to the seven (7) fully dedicated transport ambulances and EMT crews, Care Ambulance provides full and complete backup services for the City of Santa Ana, twenty-four (24) hours a day, seven (7) days a week to all 9-1-1 and other emergencies in the City of Santa Ana, as may be required. Care Ambulance provides fully equipped and staffed vehicles from our regular fleet of 143 emergency ambulances, which stand ready to provide backup emergency transportation services to the City of Santa Ana in the event the dedicated ambulances are unavailable or unable to respond to a call for service. As the City of Santa Ana's current provider, Care Ambulance has responded to 100% of the request for service and exceeded all response time requirements. Notably, this has been achieved without the use of mutual -aid assistance. One of the challenges faced today by the City of Santa Ana EMS Transport Program is that there are only two (2) acute care hospitals located in the city. In addition, there can often be delays at the receiving hospital due to emergency room overload. Care Ambulance recognized this challenge and devised a secondary system that exceeds the requirements of the RFP. Currently as a contracted ambulance provider for the City of Santa Ana and the OCFA, Care Ambulance maintains a data link from our Computer Aided Dispatch (CAD) to the OCFA CAD. This allows for a seamless electronic handshake and exchange of information. By electronically sharing this information, Care has knowledge when dedicated Santa Ana ambulances are unavailable for a response and we deploy additional ambulance(s) into the city in advance of a request for service rather than waiting for a response to occur and not having an ambulance properly deployed for that response. In addition to a program of "advance warning' of a call for service, Care Ambulance maintains a significant ambulance presence in cities and hospitals that surround the City of Santa Ana. We are the contracted emergency ambulance service for most of the Cities that surround Santa Ana, including Tustin, Irvine, Costa Mesa, Fountain Valley and Garden Grove. In addition, Care Ambulance is the contracted non -emergency ambulance service to area hospitals in and near the City of Santa Ana. As the largest provider of emergency and non -emergency ambulance services in Orange County, Care can deliver back-up services to the City of Santa Ana unmatched by any other provider. In the event that dedicated ambulances are unavailable or assigned to calls, we will immediately deploy ambulance resources from our fleet to Santa Ana to ensure there is always an ambulance available for an emergency response in the City. RFP # 18-059 — CARE AMBULANCE SERVICE (j