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CARE AMBULANCE SERVICES, INC. (2)
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CARE AMBULANCE SERVICES, INC. (2)
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Last modified
1/2/2019 2:23:20 PM
Creation date
1/2/2019 11:32:27 AM
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Contracts
Company Name
CARE AMBULANCE SERVICES, INC.
Contract #
A-2018-299
Agency
Finance & Management Services
Council Approval Date
12/18/2018
Expiration Date
12/23/2023
Insurance Exp Date
10/1/2019
Destruction Year
2028
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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES <br />CITY OF SANTA ANA <br />proposes that all EMTs assigned to the dedicated transport program have completed, at a <br />minimum, the following additional training classes: <br />• Incident Command System 100 & 200 • First Responder Awareness <br />• FEMA IS — 800 NIMS <br />In addition to the seven (7) fully dedicated transport ambulances and EMT crews, Care <br />Ambulance provides full and complete backup services for the City of Santa Ana, twenty-four <br />(24) hours a day, seven (7) days a week to all 9-1-1 and other emergencies in the City of Santa <br />Ana, as may be required. Care Ambulance provides fully equipped and staffed vehicles from our <br />regular fleet of 143 emergency ambulances, which stand ready to provide backup emergency <br />transportation services to the City of Santa Ana in the event the dedicated ambulances are <br />unavailable or unable to respond to a call for service. <br />As the City of Santa Ana's current provider, Care Ambulance has responded to 100% of the <br />request for service and exceeded all response time requirements. Notably, this has been <br />achieved without the use of mutual -aid assistance. <br />One of the challenges faced today by the City of Santa Ana EMS Transport Program is that there <br />are only two (2) acute care hospitals located in the city. In addition, there can often be delays at <br />the receiving hospital due to emergency room overload. Care Ambulance recognized this <br />challenge and devised a secondary system that exceeds the requirements of the RFP. <br />Currently as a contracted ambulance provider for the City of Santa Ana and the OCFA, Care <br />Ambulance maintains a data link from our Computer Aided Dispatch (CAD) to the OCFA CAD. <br />This allows for a seamless electronic handshake and exchange of information. <br />By electronically sharing this information, Care has knowledge when dedicated Santa Ana <br />ambulances are unavailable for a response and we deploy additional ambulance(s) into the city <br />in advance of a request for service rather than waiting for a response to occur and not having <br />an ambulance properly deployed for that response. <br />In addition to a program of "advance warning' of a call for service, Care Ambulance maintains a <br />significant ambulance presence in cities and hospitals that surround the City of Santa Ana. We <br />are the contracted emergency ambulance service for most of the Cities that surround Santa <br />Ana, including Tustin, Irvine, Costa Mesa, Fountain Valley and Garden Grove. In addition, Care <br />Ambulance is the contracted non -emergency ambulance service to area hospitals in and near <br />the City of Santa Ana. As the largest provider of emergency and non -emergency ambulance <br />services in Orange County, Care can deliver back-up services to the City of Santa Ana <br />unmatched by any other provider. In the event that dedicated ambulances are unavailable or <br />assigned to calls, we will immediately deploy ambulance resources from our fleet to Santa Ana <br />to ensure there is always an ambulance available for an emergency response in the City. <br />RFP # 18-059 — CARE AMBULANCE SERVICE (j <br />
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