CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA ITEM 2: GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE 9-1-1 EMERGENCY TRANSPORTATION SERVICE IN CITY OF SANTA ANA Care Ambulance Service has already implemented an operational system plan that exceeds the requirements of the Request for Proposal and provides quality ambulance services to the residents and visitors of Santa Ana. With Care Ambulance Service, the City of Santa Ana is not dealing with an unknown entity. Our management team and implementation techniques have been tested and proven. Our capabilities have been clearly demonstrated. In the description that follows, we demonstrate a sustained commitment to the City of Santa Ana with our plan to provide continuing emergency services. First -Tier Service Care's First -Tier Service plan ensures that there are enough of Care's own ambulances and transportation personnel available to meet 100% of the anticipated number of calls for Emergency Transportation in the City of Santa Ana. Currently, Care Ambulance Service provides EMT staffing and emergency ambulance transportation personnel for seven (7) dedicated and fully equipped ambulances in accordance with all industry standards and requirements of the City of Santa Ana and OCFA. Care Ambulance operates these seven (7) dedicated City of Santa Ana emergency ambulances from the following five (5) Santa Ana ambulance station locations: • Santa Ana Station One— 4718 W. 1St Street, Santa Ana • Santa Ana Station Two —1209 N. Broadway Street, Santa Ana • Santa Ana Station Three — 2701 Hotel Terrace Drive, Santa Ana • Santa Ana Station Four— 2913 Warner Avenue, Santa Ana • Santa Ana Station Five — 2125 N. Grand Avenue, Santa Ana Care's EMT personnel are able to respond twenty-four (24) hours a day, seven (7) days a week to all 9-1-1 and other emergencies, as directed by the City of Santa Ana and the OCFA. Care's dedicated Santa Ana EMT Personnel are assigned a similar three (3) platoon shift schedule as OCFA firefighters; however, because of shift demands, 48-hour shifts are minimized. This staffing pattern allows for a coordinated team effort and provides necessary familiarity with OCFA staff. Care Ambulance provides a minimum of 14 EMTs per shift, for a minimum of 38 EMTs assigned to this program. Each EMT assigned to the City of Santa Ana is licensed and qualified as an emergency ambulance driver. All of Care's EMT personnel are sufficiently trained and capable of ensuring the safe and proper discharge of their service responsibilities. To ensure this, Care Ambulance will work directly with the City of Santa Ana and OCFA officials to determine a proper training program. Care RFP # 18-059 — CARE AMBULANCE SERVICE 5