CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA ITEM 3: OVERALL OPERATIONAL SYSTEM The following pages provide a review of Care's overall operational system, including a summary of our operations system and supervisory plans. In addition, we have outlined our proposed operational system enhancements. Supervisory Plan Currently, Care Ambulance Service provides five (5) on -duty Operations Manager on a twenty- four (24) hour basis, seven (7) days a week. In addition, Care Ambulance has a dedicated full- time Operations Manager specifically assigned to the City of Santa Ana, Monday through Friday, from 0800 to 1600 hours. Care's Operations Managers function in a manner similar to a fire department Battalion Chief and are only assigned to field supervision and administrative duties. Our Operations Managers are located in the City of Orange, Garden Grove, Villa Park, Laguna Niguel and Rancho Santa Margarita. Care's on -duty Operations Managers are available at all times and may be contacted immediately via radio through Care's communications center or directly through their cellular telephone. The following individuals currently work as Operations and Administrative Managers in Care's Orange County Division: • Rob Viera - OC Division Manager, Employed with Care for 23 years • Marc Jessner— Division Manager Logistics, Employed with Care for 28 years • Jeff Talmage —SA Operations Manager, Employed with Care for 6 years • Klatann Thomas — Operations Manager, Employed with Care for 11 years • Sean Cox — OC Operations Manager, Employed with Care for 13 years All Operations Managers employed by Care Ambulance have successfully completed training at the ICS 200 level and California Ambulance Strike Team Leader training. All Operations Managers have completed the required FEMA training, including IS 700 NIMS and IS 800 National Response Plan. In addition, all Operations Managers have completed First Responder Awareness (FRA) and First Responder Operations (FRO) training. On a daily basis, Care's Operations Managers are in the field, supervising the activities of all assigned personnel. They are deployed in a Code 3 capable vehicle equipped with all necessary fire department radios and extra medical equipment, including backboards, medical supplies and oxygen. Each Operations Manager vehicle is also equipped with a Mobile Data Computer (MDC) allowing our supervisory personnel to continually monitor the location and activities of all Care ambulances within Santa Ana and Orange County. RFP # 18-059 — CARE AMBULANCE SERVICE 8