CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA Phase 2— Closed Cone Course: Upon successful completion of Phase 1, the driver trainee moves to Phase 2; the Closed Cone Course. The Closed Cone Course is conducted at Anaheim Stadium, under the watchful eyes of Care's certified driving instructors: The course consists of eight (8) hours of practice, where trainees hone their driving skills in a controlled environment. During the cone course, trainees are required to safely drive their ambulance through a series of obstacles, such as diminishing lanes, backing, evasive maneuvers, forward and reverse serpentines, controlled braking and turning movements. Trainees are scored on their control of the vehicle and must score one hundred percent (100%) before proceeding to the next phase. Phase 3 — Supervised Practical Road Experience: Driver trainees must successfully complete both Phase 1 and Phase 2 of Care's driver training program, before being assigned to work with a Field Training Officer (FTO), in our behind -the -wheel driving experience. Phase 3 is forty (40) hours of supervised practical road experience in which the trainee is paired with an FTO who continues to coach the trainee on an as -needed basis. This behind -the -wheel experience allows trainees to practice their driving skills in Southern California's unique driving environment, enhancing their ability to understand local traffic patterns, road and weather conditions and the reaction of other drivers to emergency vehicles. Road Safety Computer Systems: All Care ambulances and supervisor vehicles are equipped with a computerized driver monitoring system and video recording system. The same technologies that monitor commercial airline performance dynamics are used to monitor our drivers' performance. The system works as a full-time, unbiased driving coach, providing an audible warning as our drivers approach an unsafe condition, allowing sufficient time for the driver to take corrective action before an incident occurs. In addition to monitoring driving habits, the system monitors incidents such as unsafe backings and emergency light and siren activation. All data generated from the driving monitoring system become a key component of Care's QA/QI process, allowing Care to monitor and provide important feedback to our drivers regarding their vehicle operations. Additional Specific Submission Data: 1. A detailed course syllabus and curriculum for Care's driver training program has been provided as an Attachment to this section of the proposal. 2. Care's driver training program consists of a minimum of fifty-four (54) hours of instructor -led education. The program may be extended for trainees that have difficulty mastering a section of the program. 3. Care's three (3) phased training program is described above. If a driver trainee is unsuccessful in completing the program, remedial training is provided. If still unsuccessful, the trainee is removed from driver trainee status and returned to Ambulance Operations as an Ambulance Attendant. 4. N/A. Care Ambulance conducts all drivers' training in-house. RFP # 18-059— CARE AMBULANCE SERVICE 12