CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA 9 ITEM 4: DRIVER TRAINING Care Ambulance uses the National Safety Council, Coaching the Emergency Vehicle Operator (CEVO) course for all drivers' training. The highly interactive, six (6) hour program adapts defensive driving techniques to the unique nature of ambulance work. The course promotes critical thinking during high-pressure driving situations and offers defensive driving strategies to avoid collisions. The course features lecture and videos with real-life driver simulations. Care's training program exceeds the standards established for the ambulance industry by the National Highway Traffic Safety Administration (NHTSA), the Department of Transportation (NHTSA DOT); the National Commission on the Accreditation of Ambulance Services (CAAS); the California State Department of Motor Vehicles; and the California Highway Patrol. Pre -Employment Screening Care's risk management approach to driving safety begins with the insistence on high-caliber personnel. Care Ambulance requires all ambulance personnel to possess a valid California Driver's License, with all required certifications, and to remain compliant with all provisions of the California Vehicle Code. Care Ambulance performs an extensive background check of all ambulance applicants and ensures that no Care Ambulance drivers have been convicted of or have pled nolo contender to any crime involving a stolen vehicle, stolen property, violence, drugs or moral turpitude, fraud or misdemeanor, or felony driving under the influence of alcohol or drugs. Driver Training Program The Care Ambulance driver training program is a three -phased comprehensive instructional based program incorporating: classroom instruction (Phase 1); with a closed cone -course practice (Phase 2); and supervised on -the -road practical experience (Phase 3). Students are required to complete a minimum of fifty-four (54) hours of driving instruction. This time may be extended if our trainer decides more experience or training is necessary before the trainee can operate an emergency ambulance on their own. Phase 1— Classroom Instruction: Phase 1 consists of six (6) hours of classroom instruction and covers the basic components of driving and emergency vehicle operations. The driver trainee is taught low force driving techniques, vehicle dynamics, vehicle code law, due regard and Care's policies and procedures relative to ambulance operations. Specific topics covered in Phase 1 include: backing, lane changes, intersection and skid control, special awareness, following distances, fatigue recognition, on -scene vehicle placement, daily crew responsibilities and operator liabilities. The classroom session includes case -study reviews of actual emergency vehicle collisions and actions that could have been taken to avoid those collisions. The final component of the classroom experience is a fifty (50) -question written final. RFP # 18-059 — CARE AMBULANCE SERVICE 11