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CARE AMBULANCE SERVICES, INC. (2)
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CARE AMBULANCE SERVICES, INC. (2)
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Last modified
1/2/2019 2:23:20 PM
Creation date
1/2/2019 11:32:27 AM
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Contracts
Company Name
CARE AMBULANCE SERVICES, INC.
Contract #
A-2018-299
Agency
Finance & Management Services
Council Approval Date
12/18/2018
Expiration Date
12/23/2023
Insurance Exp Date
10/1/2019
Destruction Year
2028
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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES <br />CITY OF SANTA ANA <br />Operations Managers actively engage field employees, public safety personnel, and facility <br />staff. During this interaction, the Operations Managers are observing patient care and crew <br />interpersonal skills with other members of the patient care team. The concurrent evaluation <br />provides the environment for almost immediate feedback on job performance. The concurrent <br />evaluation is where many exceptional performances are recognized. <br />The real-time aspect of concurrent evaluation allows issues or concerns to be identified and <br />addressed immediately. Quality improvement is ongoing and does not need to wait for the end <br />of month report. Operational changes to improve system performance can be implemented <br />quickly when organizations are committed to quality. Care Ambulance through a variety of <br />mechanisms, has the ability to notify employees of changes that are put into practice. These <br />changes are approved by appropriate company officials prior to implementation. <br />Retrospective — All phases of the quality process are important. The retrospective phase is the <br />after -event evaluation of system performance. To ensure positive findings retrospectively, it is <br />important to invest heavily in quality control that is prospective (hiring, training etc.) and <br />concurrent (evaluation of the service / care at the time of delivery). Retrospective quality <br />control is looking back on service or care that has already been delivered. Examples of areas of <br />retrospective review are: <br />• Patient Care Reports • Emergency Vehicle Operations reports <br />• Use of an Automated External Defibrillator • Unexpected clinical events <br />• Documentation of the need for patient restraints <br />The results of the retrospective review provide data to facilitate changes in operating <br />procedures to improve performance-. This data also allows the organization to identify trends. <br />Data is wonderful, but improvement only occurs when the data is acted on. The QA/QI <br />Manager works closely with the Training Department to identify areas for additional training or <br />the need for a change in training curriculum. There may be times when the quality process <br />identifies an individual or individual(s); who require refresher training. These situations are <br />referred to the Training Department where the necessary training is provided. Upon completion <br />of the training, the Training Manager will advise the QA/QI Manager that the required training <br />has been completed. The individual(s) will be monitored to ensure compliance. This action of <br />"closing the loop" is one of the fundamental concepts of continuous quality improvement. <br />Many organizations say that they are driven by the CQI process, yet only invest in the <br />retrospective component of the process. Care Ambulance truly embraces CQI and has the <br />systems in place to facilitate continual improvement: Prospective, Concurrent, and <br />Retrospective. It is with great pride that Care Ambulance employees provide exceptional <br />service to each and every customer because of our commitment to quality. <br />RFP # 18-059— CARE AMBULANCE SERVICE 14 <br />
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