CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA Data Management and Time Frames The Care Ambulance Quality Improvement Program is designed to be dynamic and change, as the company and customer needs change. Our ability to collect and manage data is a key to the success of our CQI program. Information that is collected is evaluated and maintained in a database for future reference. The QA/QI Manager generates monthly reports on identified quality indicators. These reports are shared with the Company Executives, Company Medical Director, Department Directors, and other appropriate managers. Quality indicators specific to patient care are shared with field employees. Field employees have open communication in the quality process. They can direct questions, comments, or suggestions directly to the QA/QI Manager. The employees performing the job many times have the best perspective. Meeting and Exceeding RFP CQI Standards Care Ambulance fully complies with all federal, state and local medical standards, protocols, rules and regulations applicable to the provision of emergency BLS ambulance transportation, including those established by the Orange County EMS Agency. In addition, Care's internal CQI process is directed at, but not limited to, effective administration and management of clinical performance, response time performance, driver performance, dispatch performance, and other BLS service levels. We believe that our CQI process exceeds the standards and requirements set forth in the RFP. Our CQI process clearly covers all topics related to BLS ambulance transportation. It not only exceeds the specified requirements of effective administration and management of clinical performance, response time performance, driver performance, and dispatch performance but also includes records, reports and documentation, radio and telephone communications, compliance with preventative maintenance, and repair of ambulances and on -board equipment, infection control and employee safe practices, medical supply management, human resource practices, and employee education, and training. We propose to further expand our existing CQI process to include a commitment to meet monthly or quarterly with City of Santa Ana officials and representatives of OCFA to discuss areas of mutual concern or opportunities for improvement. We propose to work collaboratively with Santa Ana and OCFA to develop CQI processes that are essential to the safe, efficient operations of their emergency ambulance service. By understanding what is important to the City of Santa Ana and OCFA, Care Ambulance can fine tune our CQI process to ensure that Santa Ana EMS Transportation Services are fiscally and clinically accountable to the patients served. Copies of Care's CQI Program and sample monthly CQI reports are provided as an Attachment to this section of the RFP. RFP # 18-059— CARE AMBULANCE SERVICE 15