CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA (B) Field Training Officers Care's Field Training Officers (FTOs) are responsible for all aspects of EMT training, including ongoing observation in the field. The ratio of FTOs to EMTs committed to the City of Santa Ana EMS Transportation Program is 1 to 7. FTO Training and Job Functions The FTO job training program is an extensive familiarization with preceptor training objectives, including but not limited to evaluation forms, rating factors, EMT standards, inter -personal communications, patient care documentation, FTO ethics and standards, teaching and support services. FTOs must have at least one (1) year of EMT/field experience and undergo an extensive selection process before being promoted. The Field Training Officers perform many functions, including: • New employee selection process and field orientation of new employees; • Driver training; • Classroom, refresher training and EMT -B skills testing; • Provide outside training (CPR, First Aid etc.); and • Career days and ambulance demonstrations. Supervisory Training and Job Functions Operations Managers are responsible for overseeing all EMT personnel in the field. All Operations Managers employed by Care Ambulance have successfully completed Incident Command training at the ICS 100 and 200 levels and Ambulance Strike Team Leader training. All Operations Managers have completed required FEMA training, including IS 700 and IS 800. In addition, all Operations Mangers have completed courses in Bio -Terrorism (CBRNE) and First Responder Awareness (FRA) and First Responder Operations (FRO). Management / Field Supervisor Oversight Plan Currently, Care provides an on -duty Operations Manager on a twenty-four (24) hour basis, seven (7) days a week. The Operations Manager functions in a manner similar to a fire department Battalion Chief and is only assigned to field supervision duties. Our Operations Manager is located at our corporate offices in Orange. The on -duty Operations Manager is available at all times and may be contacted immediately via radio through Care's communications center, or directly through their cellular telephone. On a daily basis, Care's Operations Managers are in the field, supervising the activities of all assigned personnel. They are deployed in a Code 3 -capable vehicle that's equipped with all necessary fire department radios and extra medical equipment, including back -boards, medical supplies and oxygen. RFP # 18-059 — CARE AMBULANCE SERVICE 21