CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA (D) Employee Recruitment, Screening and Orientation Recruitment If there was only one function a manager could control to provide high-quality ambulance service, it would be recruitment. By starting with only qualified and motivated candidates, the remainder of the management process is simplified, allowing management to focus on quality improvement. The majority of our job applicants are experienced EMT personnel, drawn to Care Ambulance Service because of our core values, working conditions and comprehensive wage and benefits package. It is the policy of Care Ambulance Service to be fair and impartial to all employees and applicants for employment, without regard to race, religion, age, gender, color, ethnic or national origin, marital status, genetic information, sexual orientation or ancestry. Care Ambulance Service conforms to all applicable federal, state, and local regulations and guidelines guaranteeing equal employment opportunity for all qualified disabled individuals, disabled veterans, and veterans of the Vietnam Era. In any service industry, people shape the personality of the product. At Care Ambulance Service we recognize and respect the power that can be hidden behind each new face. Care Ambulance Service realizes that having the best equipment is only 50% of providing the best service. The other 50% of the impact on the patient's emergency is made by the people who care for them. Consequently, we are painstakingly careful about recruiting the right people to provide outstanding clinical and customer service to our patients. Screening Just as it is critically important to attract top quality personnel, it is also essential to be able to recognize and select them for employment. Care Ambulance Service EMT candidates are required to complete the following candidate screening process. This process is very stringent and modeled after the same selection criteria used by local fire departments and law enforcement agencies. • Credential Verification: EMT candidates are required to submit proof of a valid EMT certification, Orange County EMT Accreditation, CPR Card, California Driver's License and a California Ambulance Driver's Certificate with a Medical Examiner's Certificate. Driving History: All EMT candidates must provide a current DMV Report of their Driving Record. If the EMT candidate is a non -California licensed driver, the candidate must RFP # 18-059—CARE AMBULANCE SERVICE 25