CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA (F) HIPAA Training Programs In the spring of 2003, Care Ambulance Service developed a training program to meet the requirements of HIPAA and Medicare Compliance. It is the position of Care Ambulance Service that compliance with patient privacy issues is an extremely important standard. Care Ambulance Service also decided that it would be feasible and cost effective to conduct training on Corporate (Medicare) Compliance and HIPAA policies at the same training sessions. To meet this combined goal a course outline and objectives were created to include: • Ensure regulatory compliance with federal, state and local laws regarding patient privacy and Medicare compliance. • Provide staff with a basic knowledge of patient privacy and Care's policies regarding patient privacy. • Provide staff with skills, knowledge and ability to complete Patient Care Records (PCRs) and provide patients with required privacy notices. • Ensure staff is aware of Care Ambulance Service's Compliance and Privacy Officer. • Provide staff with a basic knowledge of Medicare Compliance. • Ensure staff is aware of Federal Fraud and Abuse Statutes. In summary, HIPAA Compliance and Medicare Compliance training is mandated for every employee and will be provided to all new employees. This training was structured to provide Care employees with the necessary information to adequately protect Patient Health Information (PHI) and understand the issues of fraud and abuse. HIPAA Training Program — Implementation of Privacy Act The following represents the key points of HIPAA training that are included in the company wide training: • History of Privacy Act • Basic Primary Rule • Impact of HIPAA — How each of us are affected by the new regulations • HIPAA Training Requirements — Who must be trained — Why? • What Must Training Include —workforce training on privacy policies and procedures • Required Employee Certification • Enforcement and Penalties — What agency of government is responsible for enforcement and mandatory practices • Criminal Sanctions — It is extremely important to share this point in training so that staff members will understand and appreciate the need to follow the procedures RFP # 18-059— CARE AMBULANCE SERVICE 29