CARE AMBULANCE SERVICES, INC. (2)

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PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA Tailboard Training This is a written informative training update that is distributed to field personnel on a regular basis. It is designed to be a quick and easy read. The Tailboard Training is very effective to address current issues of interest. Classes on Various Topics Continuing education classes are offered on a variety of subjects, such as Basic EKG Rhythm Recognition, Pharmacology and Terrorism Awareness and Response. These classes are often facilitated by Registered Nurses from Care's Specialty Care Transport Program. Field Training Officer Meetings Field Training Officer Meetings are held on a bi-monthly basis. This is an opportunity to meet with all Training Officers at the same time. Each meeting has an agenda and an educational component where Field Training Officers can then share information with other FTOs. Conference Attendance Operations and Training personnel frequently attend EMS conferences. Any personnel that attend conferences are required to share information that was learned with other employees. Information can be shared in Annual Mandatory Training, CE Classes, Employee Company Meetings, Tailboard Training, or in small informal settings with employees. Management Development Care Ambulance's management team must effectively direct, guide and lead field personnel. To prepare for this critical role in the organization, managers participate in ongoing training and continuing education. Managers and supervisors routinely attend professional conferences and local training sessions. Local training often includes programs facilitated by partner public provider agencies or hospitals. Managers from the Operations and Training departments also participate in Article Review. Article Review involves the selection of a business or management article from a relevant source. The article is then distributed to all managers for review and preparation for discussion. Two weeks after distribution of the article, the managers meet to share perspectives and insights on the article. These sessions provide a valuable learning environment, providing an opportunity for team members to learn from one another and to appreciate different perspectives. Ongoing training and education are important in every job. The dynamics of healthcare requires the healthcare professional to stay current on changes in the delivery of care to patients. RFP # 18-059 — CARE AMBULANCE SERVICE 28