CARE AMBULANCE SERVICES, INC. (2)

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Quality of Care and Patient Safety Our mission is to provide high quality, cost-effective healthcare to all of our patients. We treat all patients with warmth, respect, and dignity and provide care that is both necessary and appropriate. As a general principle, CARE aspires to a standard of excellence for all em- ployees and contractors in the areas of quality of care and patient safety. This commitment is an obligation of every CARE colleague, which Includes employees, contractors, vendors, managers, directors, owners, and anyone who acts or performs services on behalf of CARE. Accordingly, it is a fundamental principle of being part of CARE that each per- son dedicate himself or herself to achieving the goals described here. In addi- tion, In any circumstance where a CARE colleague has a question about whether the quality or patient safety commitments set forth herein are being fully met, that individual is obligated to raise this concern through appropri- ate channels until it is satisfactorily addressed and resolved. Such channels Include the CARE colleague's supervisor, and if necessary, the CARE Ethics Line or Compliance Officer. Patient Rights We make no distinction in the availability of services or in the care we provide based on age, gender, disability, race, color, religion, financial classification, or national origin. We recognize and respect the diverse back- grounds and cultures of our pa- tients and make every effort to equip our caregivers with the knowledge and resources to re- spect each patient's cultural heritage and needs. Each patient is provided with a written statement of patient rights and a no- tice of privacy practices. These statements Include the rights of a patient to make decisions regarding medical care, the right to refuse or accept treat- ment, the right to informed decision-making, and a patient's rights related to 7