CARE AMBULANCE SERVICES, INC. (2)

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his or her health Information main- tained by CARE. Such statements con- Empathy patiently y p y farm to all applicable state and Federal Sincerely seeing the laws, including but not limited to the world through the other Health Insurance Portability and Ac- countability Act of 1996 (hereinafter re- Person ys eyes. It is not y ferred to as HIPAA). learned in school; it is cultivated over a lifetime. We seek to involve patients in all as- -Albert Einstein pects of their care, including giving con- sent for treatment or transfer and mak- Ing healthcare decisions. As applicable, each patient or patient representa- tive is provided with a clear explanation of care. In the promotion and protec- tion of each patient's rights, each patient and his or her representatives are accorded appropriate confidentiality, privacy, security, advocacy and protec- tive services, opportunity for resolution of complaints, and pastoral care or spiritual care. Patients and, when appropriate, their families are informed about the out- comes of care, treatment and services that have been provided, including un- anticipated outcomes. Patients are also involved as clinically appropriate In resolving dilemmas about care decisions. Patients have the right to refuse care, treatment, and services in accordance with the Naw and regulations.. CARE also maintains processes for prompt resolution of patient grievances which Include informing patients who to contact regarding grievances and informing patients regard - Ing the grievance resolu- tion. Patient Information To the extent possible, we collect information about the patient's medical con- dition, history, medication, and family Illnesses to provide quality care. We are also committed to