CARE AMBULANCE SERVICES, INC. (2)

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who Is responsible for the day-to-day direction and implementation of the Compliance Program. This includes developing resources (including policies and procedures, training programs, and communication tools) for and provid- ing support (including operating the Ethics Line, conducting program assess- ment, and providing advice) to CARE colleagues. Another Important resource who can address Is- sues arising out of this Code of Conduct Is the Hu- man Resources Director, who is highly knowledgea- ble about many of the compliance risk areas de- scribed In this Code of Conduct that pertain to em- ployment and the workplace and is responsible for ensuring compliance with various employment laws. If a concern relates to specific details of an Individ- ual's work situation, rather than larger issues of or- ganizational compliance, the Human Resources di- rector is the most appropriate person to contact. In that we promote the concept of management au- tonomy, every effort should be made to resolve workplace conduct and em- ployment practice Issues through the Individual's supervisor or other man- agement personnel. Experience has shown that this Is an effective and pro- ductive way to deal promptly with these matters. Setting Standards With respect to our Compliance Program, CARE sets standards through this Code of Conduct, ethics and compliance policies and procedures and, occa- sionally, through other guidance mechanisms, such as compliance alerts and advisory memoranda. It Is the responsibility of each CARE colleague to be aware of those policies and procedures that pertain to his or her work and to follow those policies and procedures. Training and Communication Comprehensive training and education has been developed by CARE to en- sure that colleagues throughout the organization are aware of the standards that apply to them, Code of Conduct and Policies and Procedures trainings are conducted at the time an individual joins the organization and annually M