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}f <br />11 At <br />City of Santa Ana <br />Personnel, to provide 9-1-1 Emergency Transportation Services exclusively for <br />the City of Santa Ana. The Ambulances must be able to respond 24 hours a day <br />7 days a week to all 9-1-1 and other emergencies as required within the City of <br />Santa Ana. <br />B. In addition to the First Tier Service Contractor must also provide whatever <br />additional number of fully equipped ambulances and Transportation Personnel <br />which may be required to meet the response times in this RFP, and to otherwise <br />meet 100% of all 9-1-1 calls for Emergency Transportation Service within the City <br />of Santa Ana 9-1-1 Emergency Transportation Services. <br />C. OCFA, in cooperation with the Transportation Personnel, will provide on -scene <br />Advanced Life Support ("ALS') services. The Transportation Personnel will <br />provide Basic Life Support ('BLS') services and transport patients to medical <br />facilities when required and under the direction of OCFA on behalf of the City of <br />Santa Ana. <br />1.2.2 Mutual Aid Service (Second Tier Service) <br />Contractor shall also be required to enter into a mutual aid agreement with a <br />separate qualified 9-1-1 ambulance service provider doing business in Orange County, <br />to provide backup services in the event the Contractor is unable to respond to a call for <br />Emergency Services (hereinafter "Mutual Aid Contract' or "Mutual Aid Service"). The <br />company providing the Mutual Aid Service will be hereinafter referred to as the "Mutual <br />Aid Provider." In providing 9-1-1 Emergency Transportation Services the Mutual Aid <br />Provider must meet the same RFP requirements, response times, and otherwise <br />provide the same level of service, as Contractor is required to provide under the <br />Contract. The Mutual Aid Contract must be approved by the OCFA prior to provision of <br />any service by Contractor, such approval not to be unreasonably withheld. The intent of <br />this RFP is that Contractor will provide a sufficient level of coverage under the First Tier <br />and Mutual Aid Services, such that services under the Mutual Aid Service will only be <br />needed in rare circumstances, if at all. Bids submitted in response to this RFP should <br />be designed to provide a sufficient level of First and Mutual Aid coverage as to meet all <br />City of Santa Ana Page 13 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />