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4 , <br />City of Santa Ana <br />the City of Santa Ana and meet the response time requirements set <br />forth in Section IV(C) below. <br />C. Except to the degree that the RFP specifically provides for an <br />exemption, during the term of the Contract, Contractor shall provide <br />sufficient resources such that Contractor is able to respond to 100% of <br />all 911 and other emergency calls in the City of Santa Ana by means of <br />the combined efforts of the First Tier Service and Mutual Aid Service <br />within the response time requirement. <br />4.2.2 Field Supervisor <br />Contractor must have an authorized field supervisor available to the City <br />of Santa Ana and OCFA personnel, either by radio or in person, on a twenty-four <br />(24) hour, seven (7) day per week basis during the term of the contract. The Field, <br />Supervisor must be assigned and staffed in a separate non -transport unit. <br />4.3 RESPONSE TIMES <br />4.3.1 General Requirements <br />Contractors must respond to OCFA's requests for emergency ambulance <br />transportation service within the response times set forth in this Section. <br />Response times will be calculated as the actual elapsed time in minutes from the <br />moment the request is received by the Contractor's dispatch center to the time <br />that the Contractor's first ambulance arrives on scene. Where multiple <br />ambulances are dispatched to the same emergency scene, only the response <br />time of the ambulance arriving first will be counted for purposes of calculating the <br />response time. <br />4.3.2 Response Time Measurement <br />Response times are measured in full minutes, rounded upward. For <br />purposes of measuring compliance and for the imposition of any penalties, any <br />City of Santa Ana Page 139 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August28,2018 <br />