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Library Corporation will provide: 1) Technical assistance by telephone, email, fax service <br />and/or courier; 2) Correction of errors in Licensed Software; 3) New releases of Licensed <br />Software modules and documentation, as available, at no charge other than the <br />Software Support cost; 4) Off-site back-up of customized source code. <br />• OPAC Enrichment Support -$5,974 -This services provides full-color book jackets to illustrate <br />items in the catalog, increasing the attractiveness and utility of item descriptions. <br />Note: There will be no_i_ncreases on the 0PAC Enrichment Support for FY 2019-2020, so it will be <br />- <br />• TLC's Hosted Solution Service (yearl), $5,00Qsubsequent years -This .service hosts <br />the library TLC server over the cloud. These Include' <br />State of the art hosting facilities with redundant data communication lines and load <br />balancing to ensure the best performance. <br />All security and virus protection.' <br />ghtly backup_, <br />Database monitoring: <br />Operating System updating! <br />Database configuration and updating, <br />TLC software updating! <br />The fastest possible response time for any server -related issues: <br />TLC provides protection against the most common causes of outages (power spikes/failures; <br />fire, and flood). The data center environment is a resilient, secure and redundant business class <br />data center. This location is managed by AT&T and features high -bandwidth, auto-failover, <br />connections with 99.5% uptime. In the event of an unrecoverable, localized disaster, such as an <br />equipment malfunction, the customer's hosted solution would be restored to a standby seryer, <br />and any lost data would be restored from the nightly backups. Should there a disaster that <br />would affect the entire data center, operations would be temporarily relocated to TLC's <br />corporate datacenter located at Heauarters in Inwood, WV., <br />dq <br />- - - - ----- - - --- -- -- - -- — - -- <br />Note: The_ tentative date for hosting service deployment is sometime in March 2019 once the <br />agreement is executed. The City will not be charged for hosting service for April,_May, and June <br />2019. - <br />FY 2019-2020 <br />Cost Breakdown <br />Library Solution Software <br />$30,828 <br />Enhanced Content Renewal for book jackets <br />$5,974 <br />TLC's Hosted Solution Service <br />$6,500 <br />TOTAL <br />$43,302 <br />25A-6 <br />