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TU <br />Solutions that Deliver <br />August 16, 2018 <br />Lynn Nguyen <br />Santa Ana Public Library <br />26 Civic Center Plaza <br />Santa Ana, CA92701 <br />Dear Lynn: <br />Following is the information and pricing for TLC's Hosted Solution service. <br />wwaRCilelivers.com <br />INCLUDES: <br />• State of the art hosting facilities with redundant data communication lines and load balancing to <br />ensure the best performance. <br />• All security and virus protection. <br />• Nightly back-up <br />• Database monitoring <br />• Operating System updating <br />• Database configuration and updating <br />• TLC Software updating <br />• The fastest possible response time for any server -related issues <br />TLC provides protection against the most common causes of outages (power spikes/failures, fire, and flood). <br />The data center environment is a resilient, secure and redundant business class data center. This location is <br />managed by AT&T and features high -bandwidth, auto-failover connections with 99.5% uptime. <br />In the event of an unrecoverable, localized disaster, such as an equipment malfunction, the customer's hosted <br />solution would be restored to a standby server and any lost data would be restored from the nightly backups. <br />Should we experience a disaster that would affect the entire data center, operations would be temporarily <br />relocated to our corporate datacenter located at our Headquarters in Inwood, WV. <br />Please contact me if you have any questions. <br />Sincerely, <br />Valencia Godlove <br />Sales <br />TLC Denver TLC Headquarters -The Library Corporation TLC International <br />1355 S.Colorado Blvd,Sulte CBM • Denver,C080222 Research Park- InwoodW 25428.9733 112Robinson Roaddl0-01•Sin9apore068902 <br />Phone:877.694.1452 or 303.758.3030 Phone:800325.7759 or 303.279.0100 Phone: 65.6236.1450• FAX:65.6220.9821 <br />FAX:303.75a0606 1 5 <br />a11�vra9com <br />Annual Support'. <br />Hosted Solution <br />First Year Cost.. <br />Cost Second <br />Year . <br />Hosting was designed to offer our products to libraries who desire a <br />higher level of outsourced server hardware service and support. <br />$6,500 <br />$5,000 <br />INCLUDES: <br />• State of the art hosting facilities with redundant data communication lines and load balancing to <br />ensure the best performance. <br />• All security and virus protection. <br />• Nightly back-up <br />• Database monitoring <br />• Operating System updating <br />• Database configuration and updating <br />• TLC Software updating <br />• The fastest possible response time for any server -related issues <br />TLC provides protection against the most common causes of outages (power spikes/failures, fire, and flood). <br />The data center environment is a resilient, secure and redundant business class data center. This location is <br />managed by AT&T and features high -bandwidth, auto-failover connections with 99.5% uptime. <br />In the event of an unrecoverable, localized disaster, such as an equipment malfunction, the customer's hosted <br />solution would be restored to a standby server and any lost data would be restored from the nightly backups. <br />Should we experience a disaster that would affect the entire data center, operations would be temporarily <br />relocated to our corporate datacenter located at our Headquarters in Inwood, WV. <br />Please contact me if you have any questions. <br />Sincerely, <br />Valencia Godlove <br />Sales <br />TLC Denver TLC Headquarters -The Library Corporation TLC International <br />1355 S.Colorado Blvd,Sulte CBM • Denver,C080222 Research Park- InwoodW 25428.9733 112Robinson Roaddl0-01•Sin9apore068902 <br />Phone:877.694.1452 or 303.758.3030 Phone:800325.7759 or 303.279.0100 Phone: 65.6236.1450• FAX:65.6220.9821 <br />FAX:303.75a0606 1 5 <br />a11�vra9com <br />