CITIGUARD, INC. - Laserfiche WebLink

Home Browse Search

CITIGUARD PPO 15728 II. Introduction A. Objective CITIGUARD Security Officers perform a very important function. We are committed to being diligent and dependable in discharging assignment duties. We pledge to be receptive to our clients' needs, to observantly survey their premises to use our professional presence to deter unlawful or undesired acts, and to report security activities in a timely manner. In order to do so, we need your help. These post orders have been written to assist you in the course of your duties. To solidify a successful operation, all security Officers working at this location must adhere to the guidelines set forth in this manual. B. Public Relations and Image • You should always be focused on public relations and your public image, two very important parts of your "Security Officer" Duties. Frequently, you are the first person contacted by the client and visitors. The Impression created by the Security Officer is the first impression and is often a lasting one. It is your duty to see, the best of your ability, that all interactions are favorable. • You can be firm and determined yet polite. In greeting City of Santa Ana officials, employees, clients, visitors and guests, a cheerful "Good Morning / Afternoon" goes a long way toward the right impression. • Courtesy and tact are essential in dealing with all persons with whom you meet. Never argue with anyone. Always remember basic courtesy, "Yes Sir / Ma'am" when engaged in conversation. Volunteer additional help to them if possible as long as it does not Interfere with your duties or cause you to comment on company business. Gossip is prohibited. • All public figures are aware of the need to create a favorable "public image." So are concerned businesses. A public image is nothing more than what the public thinks about a person or a firm. It Is like a reputation. Every Security Officer creates a public image of him/herself, of City of Santa Ana and of CITIGUARD. Your image depends on many things; your appearance, your personality, your posture, the tone of your voice, and the expression on your face, your courtesy and your willingness to give help when needed. • Creating a favorable public image and promoting goodwill for CITIGUARD and City of Santa Ana depends entirely upon you. All It takes is thoughtfulness, neatness, and the time to stand and acknowledge the welcome entry of employees, vendors, and visitors alike. • The security function is one link of the entire security program of City of Santa Ana. Doing our job well helps the whole program, even if ours is a small part. Therefore, you should emphasize the part of our duties that relate to the following: • Safeguarding personnel on the premises by performing your duties well. • Restricting access only to authorized personnel. • Serving as a deterrent against potential criminal acts / vandalism by your physical presence ° Responding effectively to emergencies such as fire, earthquake or bomb threat. ° Investigating, examining, and reporting potential hazards.