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48 <br />AMI Feasibility Report I Client Name: City of Santa Ana <br />d. Benefit due to monthly billing and transition of customers to paperless billing <br />(online payment). <br />4. Credit and Collections -There are three areas of potential costs savings for the credit and <br />collections department as follows: <br />a. The rapid identification of meter issues should result in a reduction of non -billable <br />revenue due to unregistered usage. <br />b. The AMI system should easily identify and detect water usage on vacant accounts <br />resulting in a reduction in unbilled usage. <br />c. The AMI system should also allow for faster identification of accounts where theft is <br />occurring, which should again result in a reduction of unbilled usage. <br />d. Increased revenue because of improvements in meter accuracy due to initial meter <br />replacement, and then monitoring of meter use via the AMI data. <br />S. In addition, there will be reduction in greenhouse gases as vehicles will not be required for <br />meter reading activities. This benefit is calculated in terms of carbon dioxide equivalent <br />(CO2E). <br />Table 6 summarizes the primary benefit categories and results, Figure 15 provides a graphical <br />representation of the benefits. <br />Table 12 Benefits Categories <br />BENEFITCATEGORY AMOUNT (NPV 18 YEARS) <br />Meter Reading $2,403,592 <br />Meter Operations _ $2,110,676 <br />Billing Efficiency $2,537,305 <br />Credit and Collection $2,890,520 <br />ToTAL 0 <br />25G-166 <br />