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56 <br />AMI Feasibility Report I Client Name: City of Santa Ana <br />6. Refinement of operations and monthly billing testing (optional): 6 months <br />This period allows for stabilization of the system and the refinement of business processes <br />and changes. Many utilities shut the project down at the completion of meter deployment, <br />this causes the operations team to address lingering or unresolved items. This period allows <br />for the completion and transition to monthly billing (if City wishes to implement it) and <br />quality assurance (QA) testing of business processes. <br />7. The project will require project management office (PMO) to oversee the project <br />implementation. One of the important task for the PMO will be internal and external <br />communications. For AMI projects, external communications is very important and should <br />be started when the decision to implement AMI is taken. Customers and other external <br />stakeholders must be reached through various means such as: neighborhood meetings, <br />customer notifications, community outreach and engagement. Open house and town hall <br />meetings should be explored to answer questions and concerns from the community. <br />Customers should be provided information to educate them and alleviate fears about the <br />use of new technology for remote meter reading. Information should be provided through <br />notifications and the City website that is easily accessible. <br />25G-174 <br />