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Client Name: City of Santa Ana I AMI FEASIBILITY REPORT The City should maintain sufficient control over the key decisions for the project. If the City opts for a managed AMI and MDMS service, then a service level agreement should be clearly defined to meet the all the City's requirements. 11.3 PROJECT SCHEDULE The overall project timeline is variable depending on the rate of change the City wants to support, the availability of capital, competing projects, and the priority of the program. For the sake of the evaluation, Black & Veatch assumed a 3 year duration of the project as defined below, with some of the identified tasks being performed concurrently. 1. RFP process and contract award: 4 months This provides a reasonable amount of time for vendor negotiations and contract finalization, steps in the process which are often underestimated and prone to being drawn out. However, this is highly dependent on the City's procurement process and could ultimately take much longer. This can also be impacted by the selection of the project implementation structure, the need to better define roles and responsibilities, manage risk amongst the parties, and select financing options. 2. Business process (BP) redesign and organizational change management (CM): 4 months In view of the significant changes to the organization, it is recommended that the BP and CM activities begin early in the project. While not every aspect of the project can be defined at this early stage, plans for handling the reassignment of meter reading workforce, job classification, skills definition, and organizational responsibilities can be addressed. 3. Implementation of MDMS, AMI system services and software interfaces for billing processes: 4 months In order to ensure a successful meter deployment phase, it is recommended to deploy the MDMS in advance of meter deployment (unless AMI HES and data store would be used in place of MDMS). It is also necessary to install the initial portion of the AMI network to support meter deployment and the initiation of the AMI system -managed services and utility operations. 4. Network deployment: 12 months The complete AMI network deployment and stabilization will take one year. S. Full scale deployment: 36 months This is a reasonable period for meter replacements, MTU installations; and service work required by the AMI project but can be accelerated or slowed based on how rapidly City wishes to fully transition to AMI. The variable factors are the number of meter installers used, the quantity of meters that need to be replaced, and the impact on City annual capital expenditures. BLACK & VEATCH I Project Roadmap 25G-173 55