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Purpose...................................................................................................... 3 <br />Assumptions................................................................................................. 3 <br />Task 1- Deployment Program Management - Proof of Concept ...................................... 4 <br />Task 1.1 - AMI Program Kickoff........................................................................ 4 <br />Task 1.2 - Proof of Concept Planning................................................................. 4 <br />Task 1.3 -Oversee/Support Proof of Concept Deployment ........................................ 5 <br />Task 1.4 - Oversee/Support System(s) Training ..................................................... 6 <br />Task 1.5 - Oversee/Support System(s) Testing ...................................................... 6 <br />Task 1.6 - Oversee Systems Integration.............................................................. 7 <br />Task 2- Business Process Re -Engineering ...................... <br />Task2.1 - Current State................................................................................ 8 <br />Task 2.2 - Conceptual Future State (#1)............................................................. 8 <br />Task 2.3 - As -Built Future State (#2) ........................................ .......................... 9 <br />Task2.4 - Business Process Audit....................................................................10 <br />Task 3- Communications Campaign....................................................................10 <br />Task 3.1 - Communications Campaign Planning....................................................10 <br />Task 3.2 - Organizational Awareness................................................................11 <br />Task 3.3 - Customer Communications...............................................................11 <br />Task 4- Full Deployment Quality Assurance and Quality Control..................................11 <br />Task 4.1 - Oversee and Support Full Deployment..................................................11 <br />Task 5 - Business Intelligence and Reporting..........................................................13 <br />Task 5.1 Discovery and Use Case Identification..................................................14 <br />Task5.2 - Use Case Design............................................................................14 <br />Task 5.3 - Recommendations Report.................................................................15 <br />The City of Santa Ana <br />� fA6 <br />Page 12 <br />I <br />