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business processes as well as uncover potential for streamlining processes, which includes <br />changes that will occur with the implementation of AMI and associated technologies. <br />MobUraUon6 Future State 01 Workshop/ User&ceptame <br />Current State Workshop Reporting6MalyUaoeve1oprrent IYMe State e2 Workshop Testinglum) &ditlsl <br />Proof of Concept/ Systems Integration <br />Figure 1 -General Timeline far RPR Activities <br />Task 2.1 - Current State <br />By defining and documenting current business processes, UtiliWorks gains a clear understanding <br />of the operational and organizational characteristics of each business process to inform how to <br />re-engineer them to work with the AMI system and associated technologies. UtiliWorks begins <br />with a workshop to gain understanding of how Utility operations currently function. The team <br />will work with the City to document current state business processes as part of a cross - <br />functional workshop, which includes a designated session for each business process. Supporting <br />materials and demonstration of systems may be incorporated into the workshop agenda. (For <br />example, walk through billing exception reporting in CIS). <br />UtiliWorks will work with the project team to designate a process owner for each area that will <br />lead the change effort internally and be responsible for internal review check points during BPR <br />development. Wherever possible, UtiliWorks will capture process metrics to establish a baseline <br />for current state process analysis. This will aid the City in developing Key Performance <br />Indicators (KPIs) to ensure desired program goals are attained. <br />The five core business processes that are directly impacted by the deployment of AMI include: <br />• Meter Change-Out/Retrofit <br />• Billing Ft Read Validation <br />• Customer Inquiry and Response <br />• Non -Pay Disconnect/ Reconnect <br />• Move In/Out <br />Assumptions: The City will identify pertinent team members that are most appropriate to <br />participate in discussion of process change, along with other key personnel for participation in each <br />workshop <br />Deliverables: Narrative of each process (*.ppt), Finalized current state process diagrams (*.vsd) <br />Task 2.2 - Conceptual Future State (#1) <br />The Future State #1 workshop is the second of three onsite business process workshops that are <br />planned for the development of the final business processes. This review of each business <br />process will focus on the development of the future state, building upon what was developed <br />The City of Santa Ana <br />4500 6b2 <br />Page 18 <br />