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SCOPE OF WORK <br />Introduction and Background: <br />The City of Santa Ana (City) supplies potable water to some 45,000 customers which includes the City's <br />340,000 plus residents and 30,000 businesses and institutions. Currently, the customers are metered by <br />traditional water meters. These meters are manually read every two months to collect the meter reading. This <br />data is then processed to provide the water bill. <br />The City serves about 44,500 water accounts with approximately 13 billion gallons each year. Table 1 provides <br />a summary of the City's water service accounts by customer class. Table 2 provides the number of meters by <br />meter size. <br />Table 1. Water Accounts by Customer Class <br />Customer Class <br />Approximate Number of Accounts in 2015*' <br />Single -Family Residential — ------------ <br />35,547 ---- --------------------- <br />Multi-Family _Residential <br />_ 3,565_—„___— <br />Commercial, Institutional & Industrial (CII) <br />5,406 <br />Landscape ____ <br />1,401_ _ <br />TOTAL <br />44,530 <br />*Data source: 2010 Urban Water Management Flan — Gny or Santa ana <br />Tnhle') Meter Numbers by Size <br />Meter Size <br />Number of Meters <br />3/4" <br />5,462- <br />-- - - — =-- <br />31,387-- - <br />V, <br />4,139 -- --- --- -- <br />11/2" <br />1,401_ _ <br />2 <br />1,675 <br />- <br />320 <br />4" <br />146 --- -- -- - - - - --- -- --------- <br />6"35 <br />TOTAL <br />44,565 <br />The City is committed to pursuing Automated Meter Infrastructure (AMI) to convert all water meters to smart <br />meters based on new available technologies, establish a distribution leak detection system, and provide water <br />consumption data to customers while maintaining optimum customer satisfaction. The ultimate objectives from <br />the conversion to smart metering technology are to have an integrated system for water utilities to: <br />Remotely and continuously monitor and diagnose problems, pre-emptively prioritize and manage <br />maintenance issues us-ing data -driven insights. <br />Provide customers with the information and tools they need to make informed choices about their <br />behaviors and water usage patterns and enable water conservation by customers. <br />Currently, the meter reads uploaded from the handheld devices are provided to the billing system. The <br />City of Santa Ana RFP 18-064 <br />26&%3F 187 <br />