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H. Staffing Considerations for Smart Metering Technologies AMI project implementation will impact multiple organizations throughout the City, including metering, field service, IT, billing, customer service, engineering, etc. The project will also be a high visibility effort that will be viewed internally and externally as a transformational initiative. The AMI Consultant will determine the required resources from multiple departments across the City organization for a successful AMI project. The solutions and more specifically, the MDMS system, provides many new reports and analytics capabilities to identify leaks, stopped or problem meters, tampering, etc. These capabilities are determined as extremely valuable by Santa Ana and are considered essential for gaining the full benefits of the AMI system. The AMI Consultant will advise on the required dedicated resources and, in particular, the following aspects to monitor the systems and achieve the desired benefits. 1. AMI Solution Implementation 2. Meter Maintenance and Repair 3. MDMS Operations and Billing System Support Team 4. Information Technology Organization 5. Call Center Resources 6. Organizational Structures I. Schedule The City has estimated that the AMI project would take approximately 3 to 5 years from initiation to completion of meter installation. Since 2006, approximately 6,826 new meters were installed by City. The remaining 37,739 meters are more than 10 years old with almost half of the meter population over 15 years old. J. Preparation of Solicitation Documents The selected AMI Consultant will be expected to prepare solicitation documents (RFP) that will be used by the City to request potential AMI suppliers to submit a proposal to the City (including quotation and schedule) to provide the required AMI system. Preparation of solicitation documents will cover the process of assembling and formalizing the information and documentation necessary for potential suppliers to prepare responsive and easily comparable offers. The information in the solicitation documents must be consistent with the requirements and strategy as determined by the City with input from the selected AMI Consultant. The selected AMI Consultant should ensure that the solicitation documents create a "level playing field", i.e. measurable evaluation criteria that will allow suppliers the same chances to receive the contract award and the obligations that they will be expected to enter into. All requirements should be clearly expressed in terms that are conducive to receiving a sufficient number of responsive offers so that the outcome will best meet the City's steeds. Procedures should be clearly expressed to avoid unnecessary City staffs time in explanations. City of Santa Ana RFP 18-064 2 L192