25F - AGMT - ENGINEERING TECH SRVS

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2. SCOPE OF SERVICES AND SCHEDULE 2.6 experience and proven track record In managing large and complex projects and bringing them to a completion on time and within budget. Key project team members will attend periodic project progress meetings with City staff throughout the project duration. We use an electronic file management system. We create and provide access to project participates a common project information and file sharing platform. We provide these documents at the end of the project to the client in organized files as well as pdf files. Staff Commitment: • Transtech will maintain the same Project Manager for the duration of the Agreement. In the event the authorized Project Manager terminates employment, Transtech will make a demonstrated and concentrated effort to maintain the Project Manager in the key managerial position, unless extreme conditions prohibit continuance. Any substltution of the Project Manager will require written City approval. • Our staff and resources Include approximately 100 engineers, project managers, designers, plan checkers, Inspectors, construction managers, traffic and transportation analysts, technicians, admin support personnel and contract/subcontract staff. We have in -souse staff and diversified experience to complete the projects In efficient manner. However, if a project requires a specialty service, such as Solis Report, we will first consult with the City and obtain a proposal from current on -call consultants in City's list. Or, we can also obtain proposals from specialty subconsultants that we have worked previously. Quality, Cost Effective, Efficient, Responsive Service: • Our services are founded on the principals of Total Quality Management for Total Customer Care and Satisfaction. • All telephone calls or a -mails received are returned within same working day, or the following day. We take pride in our "Same Day Response" motto. • Transtech also provides a 24-hour emergency contact number to its clients. • Customer Care means highest quality customer service. Transtech is committed to providing "Customer Care" to the City, City's patrons, responding quickly and effectively to the walk-in, telephone, and electronic inquiries of the public related to our services. Responsiveness is an integral part of Transtech's "Customer Care" service approach. • Our Contract Principal will meet with the Client's Project Manager frequently for service evaluation and address any areas for improvements. • Responsiveness is an integral part of Transtech's "customer friendly" service approach. While our service is always on an "as needed" basis, our responsiveness is on "full-time" basis. • Transtech understands the importance of being able to expedite tasks, when requested, by the City, Transtech has sufficient staff and resources to expedite projects. c. STAFFING SCHEDULE PER Q & A ISSUED BY CITY ON 6.11-19 Proposal shall include an estimated timeline to supply resumes for one or more qualified candidates after receiving notice from the City of a position title which would need to be filled. Response: Approximately 2 Weeks The timeline shall also include an estimate of how quickly the consultant candidate(s) would be available for interview by City staff. Response: Approximately 2 Weeks PROPOSAL FOR Tennsrech ENGINEERING, TECHNICAL AND ADMINISTRATIVE SUPPORT SERVICES, RFP NO. 19-0" 25F-230