Laserfiche WebLink
Introducing TCN's SpeechAnalytics <br />Historically, engagement analytics has been expensive and resource intensive, but TCN <br />SpeechAnalytics makes it accessible by offering rich search and discovery tools along with <br />full text transcription and PCI redaction of 100% of your calls via an affordable, risk -free <br />monthly subscription. With the insights TCN SpeechAnalytics reveals in your customer <br />conversations, you can finally answer questions such as Are my customers happy?," "Do <br />we have compliance risk?", "How are my agents performing?" or "Are calls being handled <br />efficiently?" <br />Are my customers happy' <br />How are my agents performing? <br />��L11s�1st•••er� '� <br />TCN SpeechAnalytics at a Glance <br />SpeechAnalytics offers powerful search and discovery tools combined with automated call <br />transcription and reduction. Deep business insights are hidden inside every customer interac- <br />tion. TCN's SpeechAnalytics can help to reveal them. <br />Advantages <br />• Full text transcripts for every call <br />• Simple upgrade to enterprise -level engagement analytics <br />• Turn -key integrations with common, cloud -based call recorders <br />- Dedicated online community for learning and sharing <br />Reduced legal risk and better compliance via automated PCI-redaction <br />25H-38 <br />