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Easy and Effective <br />Search and Discovery <br />SpeechAnalytic's highly flexible search <br />engine makes it easy to find and <br />retrieve calls through free -form <br />combinations of keywords, phrases, <br />acoustic measures, and call metadata <br />such as agent or disposition. <br />Features <br />• Advanced Search & Filtering <br />• Enterprise -grade Speech Recognition <br />• Enterprise grade Speech Transcription <br />• Contextual Call Playback <br />• Tagging & Commenting <br />• Transcript Visualization <br />• Full PCI Redaction <br />• CRM Integrations <br />• Dedicated Online Community <br />www.tcnp.com <br />1.866.745.1900 <br />/ Bye Bye <br />Change��radon CM <br />�t Emall Address <br />Benefits <br />U;Ci Cii�nrj l..11l tilD `r_...In.. Cili ClBf, <br />• AHT Reduction - Find long calls and high silence <br />• Increase FCR - Search for repeat call language <br />• Call Deflection - Retrieve and analyze short calls <br />• Search for desired and undesired behavior <br />• Tag calls for future recall and review <br />• Simplify review through data rich, contextual playback <br />• Incident Analysis - PR issues, promo mentions <br />• Dissatisfaction and escalation analysis <br />• Product and service feedback <br />• Find and analyze calls with risky language <br />• Find tails lacking required language <br />• Lower likelihood of fines and lawsuits <br />25H-39 <br />