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Amendment to Agreement with System Innovators, a division of N. Harris Computer Corporation <br />August 20, 2019 <br />Page 2 <br />On March 18, 2014, the City Council approved a three-year agreement with System Innovators for <br />software support and maintenance services for iNovah cashiering system. On May 3, 2016 <br />Council approved a second amended agreement to include ongoing software support and <br />hardware systems maintenance for the annual calendar year periods (January 1 to December 31) <br />of 2017, 2018, and 2019, along with one additional two-year optional contract extension for the <br />annual calendar year periods of 2020 and 2021. The base contract extension periods (calendar <br />year) 2017, 2018, and 2019) for software support and hardware maintenance have been paid to <br />Consultant, System Innovators, in the amount of $128,311.57. <br />Staff recommends approval of a third amended agreement with System Innovators, to ensure <br />continuing annual software support for the City's cashiering system and hardware maintenance <br />for cash drawers, receipt printers, and other associated equipment and software and to maintain <br />the right to receive iNovah version software updates and technical support services. Along with <br />the approval of the third amended agreement, additional software and hardware will be purchased <br />from Systems Innovators for the Treasury Services section to assist with service level upgrades <br />and to store as replacements when any City cashiering station needs to replace inoperable cash <br />drawers, receipt printers, or other related equipment and to assist with the upgrade of iNovah <br />software to new versions when necessary. <br />The annual software and hardware support and maintenance fee payments are due semi-annually. <br />The first installment is due January 15th of each year and the second installment is due the <br />following July 15th of each year. <br />Anticipated iNovah software support and hardware maintenance costs including tax total $145,448 <br />and are outlined in the Fiscal Impact section below. <br />STRATEGIC PLAN ALIGNMENT <br />Approval of this item supports the City's efforts to meet Goal #7 Team Santa Ana, Objective #5 <br />(create a culture of innovation and efficiency with the organization). <br />25B-2 <br />