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MINIMIZING CITY COSTS <br />We work indenendent/vwithout needlessly requiring City <br />time. <br />consumer complaints are non- existent <br />We contact you on disputes only when necessary. <br />Our modern technology provides cost cutting options on data <br />transfers and collectlons. <br />Our new 19% commission rate offered cuts costs with no <br />less service or Performance. <br />City collection costs are further reduced by our excellent "net <br />back"recovery results. <br />MAXIMIZING THE USE OF TECHNOLOGY <br />• American's collection technology is second to none. Attached <br />are the qualifications of bur recently ungraded nedvdia/er <br />and collection software vendors. <br />• The state of the art auto -dialer allows us to customize <br />programs and leave thousands of.automated messages. <br />Consumers can Pav on-line 24/7for convenience. <br />We accept account assignments by ail electronic media <br />types. <br />• Client reports can be emailed and monthly Remittances sent <br />electronically. <br />PROVIDING EXCELLENT CLIENT AND CUSTOMER SERVICE <br />• We distinguish ourselves by fast and courte-ouscustomer <br />service. <br />• We already have A working relationship with City <br />employees, Mirella Vargas, Nancy Robles, Alvaro Nunez, Alex <br />Gutierrez, and Thab Vu. <br />• We commit to the "Col/ectorPledge"for City residents that <br />Collectors help consumers understand their debt options while <br />being Professional and ethical. <br />25H-19 <br />