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How We Engage <br />To ensure that the courses/training programs are in <br />alignment with the strategic direction of City of <br />Santa Ana, we take a systematic approach to <br />determining the needs or gaps between your current <br />situation and your desired situation. Using our <br />proven iMap process (depicted in the graphic and <br />discussed below), we collaborate with key <br />stakeholders to discover the current attitudes, <br />knowledge, and skills of the team. We define the <br />gaps, design and customize our solutions to move the organization <br />the desired state. <br />to <br />Intent: <br />Identify the vision for the project and the "ideal outcomes" related <br />to the strategy. <br />Inquire: <br />We conduct a Business Improvement Discussion with key City of Santa <br />Ana stakeholders and influencers to develop clear indicators and <br />metrics so the project can be measured in your business terms. <br />Involve: <br />We identify skill gaps that need to be closed and attitudes that may <br />undermine change using individual assessments or surveys. <br />Innovate: <br />We ensure we are designing solutions that will fulfill all your <br />requirements. we use a series of project meetings with your team to <br />review each element of the program as it is designed to ensure you <br />have complete control of the process and are satisfied with the <br />content before we implement. <br />To guarantee the success of the project, we ensure inclusionary <br />designs, implementation, and use knowledge sharing collaboration for <br />all-inclusive learning solutions. Our learning solutions are uniquely <br />designed to engage the "human spirit" common across all academic <br />status and organization levels. We leverage adaptive learning models <br />to flex content delivery by meeting the learner where they are, <br />whether face-to-face or online. We bridge the gap of all educational <br />backgrounds by fostering a highly collaborative adult learning <br />environment designed to inspire, change, and motivate all learners. <br />Impact: <br />We include a variety of application accountability, and proof points <br />that will be tailored to your stated needs to ensure sustainable <br />results. These tools are embedded in all our solutions so you can be <br />assured the outcomes will meet your original intent. <br />Page 617 <br />