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r�zt>;�bN�ri INSURANCE NOT ON FILE WORK MAY NOT PROCEED CLERK OF COUNCIL ® DATE: SEP 2 5 2019 p - rA5 AQO) AGREEMENT WITH INFOSEND, INC. TO PROVIDE BILL PRINTING, MAIL SERVICES, AND PAYMENT PROCESSING SERVICES THIS AGREEMENT, dated as of this 3rd day of September, 2019, is made and entered into by and between•InfoSend, Inc., a California corporation (hereinafter "Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS A. The City desires to retain a consultant having special skill and knowledge in the field of municipal bill printing and mailing services and electronic bill presentment and payment processing. B. The parties previously entered into Agreement #A-2015-116 which expired on June 30, 2019. City acknowledges that it has received Municipal Utility Services, Business License Tax, Dog License, Proactive Residential Enforcement Program, and other ancillary bill printing and mailing services as well as Dog License electronic bill presentment and payment processing services from Consultant since the expiration of the prior agreement. City intends for this Agreement to compensate Consultant for services rendered from July 1, 2019 through the date referenced above. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall provide paper bill processing, printing and mailing services along with electronic bill presentment and payment services, and other related professional services as detailed in the scopes of services attached hereto as Exhibits A and C and hereby incorporated herein by reference. a. Processing, Printing and Mailing (PPM) Services. The paper bill processing, printing and mailing (PPM) process consists of processing data, address validation and POSTNET bar coding, printing documents, mail preparation, applying presorted postage and sending via the United States Postal Service for the City's: (1) Municipal Utility Services bills; water conservation program notices, penalty and/or collection notices, and other miscellaneous notices and advisories including paramedic subscription notices; (2) Business License Tax bills, renewal statements, certificates and licenses, penalty/and or collection notices, and other miscellaneous notices and k78320 25D-5