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CI SOLUTIONS CARD INTEGRATORS CORPORATION
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Last modified
9/27/2019 11:28:55 AM
Creation date
9/27/2019 11:20:40 AM
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Contracts
Company Name
CI SOLUTIONS CARD INTEGRATORS CORPORATION
Contract #
N-2019-188
Agency
POLICE
Expiration Date
9/30/2020
Insurance Exp Date
1/1/1900
Destruction Year
2025
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INSURANCE NOT ON FILE <br />WORK MAY NOT PROCEED <br />® CLERK OF COUNCIL <br />I SOlutio SEP 26 2019 <br />Card Integrators Corporation u ,? 1� \�� <br />l mN'uti '-t ( &6- <br />3625 Serpentine Drive, Los Alamitos, CA 90720 <br />www.card!ntegrators.com <br />LICENSE AND SERVICE <br />AGREEMENT DETAILS PROVIDED BY CI SOLUTIONS <br />Please sign and submit the completed form to ericaailDcardintegrators.com or by fax to (562) 493-2714. <br />N-2019-188 <br />This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as <br />indicated on your sales order. Support is provided by Cl Solutions (Card Integrators) Monday — Friday 8:30 AM —5:00 PM, <br />P.S.T. <br />Terms of Software Service Agreement: Cl Badge, CI Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify <br />1) Be prepared to communicate your customer number and software type. <br />2) Cl Solutions (Card Integrators) provides telephone support during its normal hours of operation, 8:30 a.m. to 5:00 <br />p.m. P.S.T. <br />3) Technical support conforms to operating specifications of all software systems as originally provided. <br />4) Cl Badge8.21 is a licensed product and requires an annual subscription fee. Subscription fees are billed in advance of <br />the applicable subscription period. <br />5) License/Service agreement contract holds for term indicated on sales order. <br />6) Additional card layouts for Cl Badge are subject to a custom design and installation fee. <br />7) Parts, labor and loaner printer Is covered under a separate printer service agreement available through Cl Solutions <br />(Card Integrators). <br />8) Cl Solutions software reinstallation: CI Solutions Includes the reinstallation of Cl Badge, <br />Cl Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify only if the software ceases to function due to <br />programming issues and file corruption not related to computer viruses, malware and ransomware attacks. We do <br />not support the reinstallation when the host computer stops functioning or needs to be moved to a new <br />location/computer. You will be charged our standard technical service fees to move systems. <br />9) Installation Files: If you lose the custom CD and need a new copy, we will provide you with a CD, USB or File Transfer <br />Service for a nominal fee of $75. Please keep in mind this will only include the configuration from the time the <br />system was set up. If you have made additional customizations they will not be included. <br />10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions <br />version upgrades are not included. <br />Conditions of Software Service Agreement: <br />1. Register system administrator for the annual term. This person serves as the point of contact for all support <br />requirements between Cl Solutions (Cord Integrators) and the customer. <br />2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when <br />you place the support call. <br />3. Provide internet remote access for system. <br />4. Before installing any additional software or hardware to your system, notify Cl Solutions (Card integrators). Any <br />damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior <br />notification to Cl Solutions (Card Integrators) will void maintenance protection. <br />5. Ensure that operating environment is clean and do not attempt to operate the system In any extreme environmental <br />conditions. <br />Terms of Limited Service Agreement: ID Card Printer <br />1) Be prepared to communicate your customer number and printer serial number. <br />2) Includes unlimited telephone and/or internet remote access support, printer parts and labor only. <br />3) Limited service agreement excludes loaner pdnter, contact sales for price on a loaner unit. <br />Page 1 <br />
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