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SCOPE OF SERVICES & SCHEDULE Allied Universal has extensive experience providing cleaning services to municipal agencies throughout Southern California. Long hours and considerable planning are required to not only plan, start, but also continue to provide phenomenal cleaning services day after day. Allied Universal prides itself in smooth transitions as we begin new accounts. Our entire team goes to great lengths to ensure a smooth transition. With the size of the City of Santa Ana potential account, the transition process will begin at least 30 days prior to the start date of service. Details of the contract are reviewed upon award of services, and a startup team is placed in motion. STRATEGIC HIRING PLAN Step 1) Outreach to Affected Current Contractor Employees The first stage of Allied Universal's hiring plan is to reach out to the employees from the previous contract in accordance with the Service Contract Worker Retention Ordinance. We will organize multiple "Meet & Greet" days at our office in Santa Ana so that affected employees can meet our management team, pick up an application, and understand the mission and values of the company. This Meet & Greet is our first opportunity to make a good impression with all of the employees, especially since many of these people may be concerned about the status of their employment. During this time, our team will review the background check requirements, the company's policies and procedures, and review Allied Universal's 7-Steps to Success training program. The management team will compile a list of detailed notes on each prospective employee, ensuring that contact is made with all current employee and ensure that everyone is offered a position. Step 2) Interview Process Once it becomes apparent that additional staff will be needed, either because a current employee will not be joining Allied Universal or another circumstance, we will engage our recruiting department to assist with the staffing needs. In addition to the dozens of current applications that receive weekly, our team also will utilize specialized employment advertisements posted on both Monster.com and CraigsList.com. Allied Universal's Human Resources Department has a team of full time recruiters who have a pipeline of dozens of qualified cleaning professionals to access when awarded new accounts. This pipeline allows us to quickly staff positions for the City of Santa Ana with new employees and/or fill a temporary position if an employee is sick or on vacation. Allied Universal's recruiters also have an excellent working relationship with local resource centers. Our sister company, Allied Universal Security Services, currently works closely with the thee City of Santa Ana. Our team will continue to leverage those relationships to provide a qualified and talented workforce for the City. Contingency Plan Due to the size and scope of this work, Allied Universal will create two different pools of potential employees as we prepare for the start of the contract. The first pool will be those employees who are retained from the current contract. The second pool of potential employees will be created through the recruiting efforts. The second contingency pool will consist of between 7-10 cleaners, who will go through the entire hiring process as if they will be working on "day one" with the City of Santa Ana. These people will be cross trained at different types of buildings to ensure that we have a solid on -call group of employees who can be called upon at a moment's notice to either ALLIED UNIVERSAL JANITORIAL SERVICES 25B-51 Page 19