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cover for illness/absence, or if/when someone quits. The City of Santa Ana "On -Call" list will be <br />pared down 60 days after award of contract and will include approx. 4-6 employees. The list will <br />be kept up to date by the Project Manager and managed by our administrative team at our Santa <br />Ana location. <br />Step 3) Engage — Hiring Process <br />Regardless of whether we are hiring a new employee or transitioning a current City of Santa Ana <br />professional cleaning employee over to our team, every candidate fills out an application for <br />employment with our Human Resource Department. Once an application is completed, our <br />Human Resource department does a complete pre -employment screening of all prospective <br />employees that includes: <br />Employment eligibility — 1-9 Verification <br />• Employment background check <br />• Drug testing <br />• Reference and previous employment check <br />• Fingerprint Background Check for Sensitive Areas — As required by the RFP. <br />Step 4) Development of Employees — Training Program <br />Our management team will begin with a strong Project Manager, Hector Aguirre (resume provided <br />in Key Personnel Section). He, along with a dedicated Night Supervisor, will provide supervision <br />for both the day cleaning and night cleaning operations. All staff, regardless of if they are <br />employed by the current contractor or would be new to the City of Santa Ana facilities, would <br />complete our 7-Steps To Success Training program before starting work at any City facilities. <br />After each team member is trained, given high quality uniforms, and then receive on-the-job <br />training by our experienced managers. All resources, including equipment and supplies as well <br />as additional staffing, will be dedicated to the City of Santa Ana to ensure a smooth transition in <br />service providers and guarantee that all shifts are fully covered. <br />Step One: Introduction to Allied Universal Culture & Customer Service <br />✓ The History of Allied Universal Janitorial Services <br />✓ Allied Universal Mission and Value Proposition to its Clients <br />✓ U GreenTM: Our Commitment to the Environment <br />✓ Allied Universal's Customer Service Standards <br />✓ It's all About U: Disney's Approach to Customer Service and Cleaning <br />ALLIED UNIVERSAL JANITORIAL SERVICES 25B-52-._._______._._v____�_�_. Page20 <br />