25B - AGMT JANITORIAL SVCS - Laserfiche WebLink

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TRANSITION CHART erkaf Y Regional Vice President Project Y Project Manager begins impactions, > A performahne review meeting is > A Performance mvie eating is > A performance review meeting is manager, operations managers as well receives feedbackon service scheduled with Contract Administrator scheduled with Contract Administrator scheduled with Contact Administrator as night area supervisor arrive attire and City of5ants Ana staff to follow-up to address and review all service Issues to discuss operating procedures as well project on any service Issues that might require and procedures as to determine the progress an our adjusting periodic tasks Y Employees are grouped and directed Y Project Manager meets with contract ➢ Project Manager Informs Contact ➢ Weekly Inspections are scheduled to their workstations Administrator to review any Administrator on progress of periodic and performed by Project manager, requests/calls, which might have taken task completion company executives and any place in the morning designated property management staff Y Regional Vice President, Branch Y A service meeting is scheduled to > Ongoing monthly meetings are Manager, and Project manager assess the effectiveness of the scheduled to maintain open lines of constantly review and inspect all work transition plan and any corrections are communication being performed, submitting the Nightly discussed and implemented Closing Report for each property for Contact Administrator to review ➢ Project Manager visits the build) ngs on a de lly basis W monitor progress Step 6) Verify - Quality Control & Assurance Allied Universal provides an industry -leading quality assurance program. It begins with a well - trained, stable and reliable work force. This allows for consistent job performance and a low turnover rate. Allied Universal's Quality Assurance plan was written to ensure cleaning professionals are not only meeting, but exceeding service expectations. It also allows our managers to identify and address any service areas that need improvement before they become "service issues". We will initiate a proactive quality control plan with on -site visits from our management team. Supervision is a key element to an effective quality assurance program. Inspection visits will be announced as well as unannounced (where permitted). The City's dedicated Project Manager and the night area manager will initiate weekly inspections during the transition phase to ensure that the team has a "baseline' of established cleaning levels. Once commencement of the contract, inspections will be performed at a minimum of once per week; however, the frequency of the visits may increase if necessary to ensure service delivery. At the beginning of each month, our managers will conduct monthly meetings with the night crews. These meetings will be led by Allied Universal management and will consist of a recap of the previous month's performance. We will highlight the crew's successes as well as address any areas that need improvement. We will periodically bring in dinner for larger crews and hand out awards for good performance (see Employee Recognition section). Allied Universal will schedule QBRs (Quarterly Business Review) with the City's Facilities team, along with any additional contract stakeholders, and the Allied Universal Executive Team. In these meetings, we will review the following in detail: what has transpired in the quarter, what issues we had, how we addressed those issues, who on the team received awards during the quarter, what steps have been taken to further train and develop the crew, and set goals for the upcoming quarter. Allied Universal's quality inspection team will utilize CleanTelligent, a cloud -based inspection program that enables us to conduct inspections and provide accurate and precise data based on ALLIED UNIVERSAL JANITORIAL SERVICES 25B-55 Page23