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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />NOVEMBER 5, 2019 <br />TITLE: <br />APPROVE AN AGREEMENT WITH <br />SUPERION, LLC TO PROVIDE <br />ALARM MANAGEMENT SOFTWARE <br />AND SERVICES FOR THE SANTA <br />ANA POLICE DEPARTMENT <br />{STRATEGIC PLAN NO. 1, 2A} <br />/s/ Kristine Ridge <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1sl Reading <br />❑ Ordinance on 2nd Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />Authorize the City Manager to execute a three-year agreement with Superion, LLC, for the period <br />of November 5, 2019 through November 4, 2022, with two one-year options, for Cry Wolf software <br />and services to manage the Santa Ana Police Department's alarm program, subject to non - <br />substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The Santa Ana Police Department's alarm program currently tracks over 3,700 alarm permits <br />throughout the City held by residential and commercial alarm users. Police Department and <br />Finance and Management Services staff notify customers of permit renewals, and process annual <br />permit renewal fees. The annual permit fee is currently $36.14. The Police Department also bills <br />for false alarms in accordance with the City's miscellaneous fee schedule. <br />On November 28, 2017, the Police Department issued a request for proposals (RFP #17-098) for <br />alarm management services. On December 12, 2017, a pre -proposal conference was conducted, <br />and on January 4, 2018, both Superion, LLC and PMAM Corporation submitted proposals for <br />consideration. An evaluation committee consisting of representatives from the City's Finance and <br />Management Services Agency's Treasury Division, the Santa Ana Police Department's Information <br />Services Division, and Chiefs Office reviewed and rated the two proposals. The proposals were <br />evaluated according to Responsiveness to RFP (10%), Alarm Management System Software and <br />Services (40%), Experience of Firm and Personnel (20%), and Cost of Proposal (30%), as stated <br />in the RFP. <br />25D-1 <br />