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Agreement with Superion, LLC November 5, 2019 Page 2 The results of the RFP evaluation are as follows: Vendor Score Su erion, LLC 462 PMAM 384 500 point maximum Superion, LLC was the most responsive, capable and experienced respondent. The Superion proposal maintains efficiencies and will assist the Santa Ana Police Department with enforcing its Alarm Ordinance, including registering of alarm systems, permit renewal notifications, and billing of permit fees in accordance with the City's Alarm Ordinance. Superion will also maintain a database of community members who use alarm systems, track false alarm occurrences, and handle the billing and collection of penalties for false alarm violations. In addition, Superion has established interfaces with Inform Computer Aided Dispatch (CAD) and Inform Records Management System (RMS), which are the Santa Ana Police Department's current CAD and RMS systems, which should facilitate a more efficient implementation process. Lastly, and most importantly, Superion will work with the Santa Ana Police Department to help educate community alarm users on how to reduce false alarms. The reduction of false alarms will enhance officer safety and free -up law enforcement resources to respond to more urgent calls for service, thereby reducing response times. Superion will work with the Police Department to develop and implement a targeted citizen education and outreach program to further engage and educate current and prospective alarm users on the reasons and methods for reducing false alarms. Additionally, Superion will help develop and host an Alarm Program website that provides citizens and businesses with continuing alarm education by presenting false alarm reduction information and providing access to an online Alarm Awareness Class (Alarm School). The online information can include: ' 015 1iLilrfffiFTiL.T-'. • Appeal process • Registration and reinstatement requirements • False alarm fee structure • Tips on How to Reduce False Alarms • Frequently Asked Questions • Law Enforcement response guidelines • Alarm School For the provision of technology and services outlined in the Scope of Services, Superion will retain 14 percent of the alarm permit and alarm fee revenue. Based on 14 percent of Alarm Permit and False Alarm revenues of $97,000 and $115,000, respectively, it is estimated that Superion will retain $29,680 in alarm revenue. In addition, Superion will retain approximately $8,700 per year for miscellaneous operating costs, including bank lockbox charges, credit card processing, and mailing. In total, it is estimated that Superion will retain $38,380 per year, or $115,140 over the term of the three-year agreement. It is estimated that through the proposed scope of services, Superion will be able to increase program revenues to cover these anticipated costs. There will be no upfront systems development, licensing, conversion, equipment, travel, support or other costs to implement the system. 25D-2