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1. Appointing a CITY Alarm Administrator ("Administrator") and backup administrator who will be <br />the primary points of contact between CONTRACTOR and the CITY. The Administrator(s) is <br />responsible for overseeing CONTRACTOR'S operation of the False Alarm Management Services <br />Program ("Program") and accessing Program information, as needed, via CONTRACTOR <br />provided online access; <br />2. Requesting or supporting CONTRACTOR'S requests of Alarm Companies, as needed, to <br />provide alarm system information; <br />3. Making any and all decisions about alarm call response, determining whether calls are false <br />alarms, providing any on -scene communication of alarm related information to alarm users, and <br />for entering any alarm related information within the SANTA ANA Inform CAD System; <br />4. Extracting false alarm call incident data from the SANTA ANA Inform RMS System and <br />transferring this data electronically to CONTRACTOR (via CONTRACTOR'S FTP site). The data <br />extraction format will be provided by CONTRACTOR and CONTRACTOR will provide the CITY <br />additional software for automating the daily transfer of alarm incident files to CONTRACTOR; <br />5. Scheduling, conducting and making appeal decisions for any false alarm hearings; <br />6. Conducting any general public education programs on false alarms; and, <br />7. Transferring any and all financial information from the Program generated alarm reports to <br />other SANTA ANA financial systems, as needed. <br />The CITY is responsible for all costs of carrying out the CITY's responsibilities, including, but not <br />limited to the costs of staff, facilities, computer equipment and consumable supplies. <br />[Remainder of Page Intentionally Left Blank] <br />25D-16 <br />