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CONTRACT FOR FALSE ALARM BILLING AND TRACKING SERVICES THIS CONTRACT FOR FALSE ALARM TRACKING AND BILLING SERVICES ("Contract") made and entered into this 51" day of November, 2019, by and between the Santa Ana, a municipal corporation of the State of California, 20 Civic Center Plaza, Santa Ana, CA 92701, ("SANTA ANA" or "CITY") and Superion, LLC ("CONTRACTOR"), 1000 Business Center Drive, Lake Mary, Florida 32746. WITNESSETH: Whereas, the SANTA ANA Council enacted ordinances related to alarm systems and false alarms titled as Alarm Ordinance No. NS-2196 of this date ("Alarm Ordinance"), as amended; and Whereas, in its implementation of the Alarm Ordinance, SANTA ANA is authorized to engage a third -party CONTRACTOR to assist the CITY in the enforcement of the Alarm Ordinance so that persons and organizations that use alarm systems can be held accountable for false alarms through a system of fees and penalties; and Whereas, on November 29, 2017, the City issued a competitive Request for Proposals ("RFP") #17-098 for Alarm Management Services for the Santa Ana Police Department and based on the RFP evaluation selected Public Safety Corporation, a wholly owned subsidiary of Superion, LLC, as the most responsive vendor to this request; and Whereas, the CONTRACTOR created and markets the proprietary and patented (U.S. Patent No. 6,856,246) software system called CryWolf ("Software'), an integrated suite of software applications operating in a Windows -based environment, designed to assist false alarm reduction managers and planners in government agencies and industry in accessing information relevant to false alarms, and which has been developed at CONTRACTOR's private expense for the commercial marketplace and is not in the public domain; Whereas, SANTA ANA desires to engage the CONTRACTOR to provide the full service false alarm solution ("Services") described in Attachment A; and Whereas, the CONTRACTOR desires to accept such engagement. Now, Therefore, the parties agree as follows: 1. Term. The term of this Contract shall commence on the date written above (the "Effective Date") and shall continue for a period of three (3) years. This agreement shall have two one-year optional extensions, excerciseable in writing by the City Manager. 2. Contract Documents and Order of Precedence. The contract documents consist of the following Attachments which are incorporated into the Contract by this reference: 25D-4