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1.18 SAOS Personnel. SAOS warrants that all persons employed to provide service under this CONTRACT have satisfactory past work records indicating their ability to accept the kind of responsibility anticipated under this CONTRACT. 1.19 Data — Title To. All materials, documents, data or information obtained from GIOC data files or any GIOC medium furnished to SAOS in the performance of this CONTRACT will at all times remain the property of GIOC. Such data or information may not be used or copied for direct or indirect use by SAOS after completion or termination of this contract without the express written consent of GIOC. All materials, documents, data or information, including copies, must be returned to GIOC at the end of this CONTRACT (or final renewal), as applicable. 1.20 Disputes — CONTRACT. (a) The PARTIES shall deal in good faith and attempt to resolve potential disputes informally. If a dispute concerning a question of fact arising under the terms of this CONTRACT is not disposed of in a reasonable period of time by SAOS's PROJECT MANAGER and GIOC's PROJECT MANAGER, such matter shall be brought to the attention of the GIOC's PROJECT MANAGER by way of the following process: (i) SAOS shall submit to GIOC's PROJECT MANAGER a written demand for a final decision regarding the disposition of any dispute between the PARTIES arising under, related to, or involving this CONTRACT, unless GIOC, on its own initiative, has already rendered such a final decision. (ii) SAOS's written demand shall be fully supported by factual information, and, if such demand involves a cost adjustment to the CONTRACT, SAOS shall include with the demand a written statement signed by a senior official indicating that the demand is made in good faith, that the supporting data are accurate and complete, and that the amount requested accurately reflects the Contract adjustment for which SAOS believes GIOC is liable. (b) Pending the final resolution of any dispute arising under, related to, or involving this CONTRACT, SAOS agrees to proceed with the provision of services under the original terms of this CONTRACT. SAOS's failure to proceed under the original terms of this CONTRACT shall be considered a material breach of this CONTRACT. Any final decision of GIOC shall be expressly identified as such, shall be in writing, and shall be signed by the CONTRACT MANAGER. If GIOC fails to render a decision within ninety (90) days after receipt of SAOS's demand, it shall be deemed a final decision adverse to SAOS's contentions. Nothing in this Paragraph 26 shall be construed as affecting GIOC's right to terminate the CONTRACT for "Cause" or for convenience as stated in Paragraph 3.8 herein. 1.21 Complaint Handling Procedures. SAOS shall comply with grievance procedures, as defined by the California Employment Development Department. SAOS shall advise participants of their right to file complaints and of the procedures for resolution of complaints. SAOS shall follow the California Employment Development Department's procedures for handling complaints which is available from GIOC's PROJECT MANAGER for 2807/099999 2489 11276904.2 a10/31/19 -9-