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ATTACHMENT B: STATEMENT OF WORK <br />CITY OF SANTA ANA <br />SCOPE OF WORK <br />BACKGROUND <br />EXHIBIT B <br />For over 20 years, the City of Santa Ana's WORK Center has demonstrated its abilities in designing, <br />implementing, and managing a full array of workforce development programs to area residents. In 1996, <br />the City of Santa Ana further expanded its services by opening the Santa Ana WORK Center and later <br />partnering with various agencies, including the State Employment Development Department, Orange <br />County Social Services Agency, Department of Rehabilitation, Rancho Santiago Community College <br />District, Goodwill Industry, and community based organizations to ensure a comprehensive and <br />integrated service delivery in a One -Stop environment. The services have benefited, youth, adults, <br />dislocated workers, and families on -aid. <br />PLANNED APPROACH <br />The Santa Ana WORK Center will assume the responsibility to ensure the VEAP enrolled participants who <br />are referred by Goodwill Industries of OC will be co -enrolled and receive needed WIOA services. <br />Participants will be screened for WIOA eligibility. These services may include one or more of the <br />following services: <br />1. Basic Career Services: Basic Career Services will be offered to all participants. These services are by <br />their nature self-service. These services require minimal staff assistance such as access to job <br />postings, referrals to other program, and provision of labor market information. Selfservice also <br />includes staff establishing access to CaIJOBS for an individual or looking up a password. <br />2. Job Coaching: This activity will help prepare students for employment. Participants will be offered <br />one-on-one coaching to develop skills necessary to obtain employment. Job coaching is designed to <br />help job seekers gain confidence so they can successfully enter the workforce, obtain and sustain <br />employment. Job coaches will provide guidance and motivation in setting and achieving job and <br />career goals. Participants will also receive one-on-one guidance in increasing job retention by <br />promoting effective workplace habits, attitudes and choices. <br />3. Supportive Services: As part of the planned approach, supportive services will be identified and the <br />participant will receive assistance in those services. Supportive services include but are not limited <br />2807/099999 2489 11276904.2 a10/31/19 -42- <br />