Laserfiche WebLink
City of Santa Ana <br />standards will be evaluated and maintained. The materials may <br />include, but are not limited to: <br />a. Membership in and/or good standing with an organization that is <br />devoted to ensuring high standards of customer service and <br />consumer protection, such as the Better Business Bureau. <br />b. Membership in and/or good standing with a professional <br />organization devoted to encouraging and maintaining ethical or <br />service standards. <br />c. Evidence of training and education in customer service, maintaining <br />quality standards and/or maintaining quality standards received by <br />the firm, its employees and its subcontractors. <br />d. Letters of recommendation from customers and contracting <br />agencies. <br />e. Copies of instructional material used to ensure employee <br />adherence to ethical, quality and customer service standards. <br />f. A list of references that will attest to the firm's ethical, quality and <br />service standards. The list should include the name, address and <br />telephone number of the person who may be contacted and a <br />description of the relationship between the firm and the reference. <br />12.The City is interested in knowing how Proposers support communities <br />they serve. Please provide information on Proposer's company <br />participation in local community, charitable and civic organizations and <br />events, including membership in civic organizations, charitable <br />contributions made by Proposer's company, etc., for consideration in <br />the RFP evaluation. <br />City of Santa Ana Page 118 <br />Ambulance & Paramedic and Collection Services <br />Request for Proposals: # 19-083 <br />September 13, 2019 <br />25B-41 <br />