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City of Santa Ana <br />23. Contractor agrees to meet with the City routinely and on request to discuss <br />problems, special needs, future changes, and updates in software, technology, <br />statistical data requests, or other relevant issues. <br />24. Contractor shall provide regular and continuous education and training for <br />Contractor's staff, updating them immediately on all changes in the industry or <br />government regulations that may have an impact on services being provided to <br />the City. <br />25. Contractor shall provide to the City, listings of accounts, which the company feels <br />are uncollectable, through normal collection processes, for further action by the <br />City. <br />26. Upon request, Contractor shall make all books and records available to both <br />internal and external auditors. <br />27. Contractor shall not assign or subcontract any portion of this agreement or <br />transfer or assign any claim, pursuant to the contract, without written consent of <br />the City. <br />28. Contractor must instruct customers to submit all payments to the Proposer, and <br />not the City of Santa Ana. <br />29. Contractor shall collect and deposit payments on no less than a weekly basis, <br />within three (3) days following receipt of payment. <br />30. Contract must meet with City staff upon execution of contract to discuss goals of <br />the relationship, the services to be provided, and other topics relevant to the <br />ambulance & paramedic billing and collection services program. <br />City of Santa Ana Page 128 <br />Ambulance & Paramedic and Collection Services <br />Request for Proposals: # 19-083 <br />September 13, 2019 <br />25B-51 <br />