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City of Santa Ana - EnerGov LMS Procurement Services EnerGov LMS Fit -Gap Requirements Definition • Conduct interviews and facilitate meetings to understand goals and objectives of the future -state EnerGov LMS. • Observe and document current -state SAPIN prooesses/ functionality/ technical challenges and recommend future -state capability improvements. • Gather current -state inventory from current Planning and Building Agency, Business Licensing, Public Works, and Animal Licensing transaction volume, case type compositions, and data history. • Conduct documentation of an Inventory of Current -State Functionality in SAPIN Including Case Type Composition, Fees, Documents, Reports, and Integrations. • Document organizational constraints and required customer service levels. • Interview Information Technology and GIS staff to identify infrastructure, database, security, and support requirements. • Incorporate feedback from City's leadership, staff, & legal team. + Create and manage an Iterative cadence of feedback to organize and finalize requirements and scope. • Validate and receive approval for final list of requirements and scope items for contract. EnerGov LMS Fit -Gap Validation • Manage communication and support coordination with Tyler Tech and City's Procurement and Project Team. • Support Tyler Tech interviews and demos including preparation of agendas, scripts, and approaches, • Support EnerGov Sandbox Demo configuration of priority processes and capabilities. • Facilitate fit -gap analysis review and validation discussions with City's Procurement and Project Team. • Support reference checks and provide Introductions with similar sized and local agencies. • Support finalization of City's Procurement and Project Team evaluation of EnerGov LMS and Tyler Tech's ability to provide the City services for implementation and ongoing maintenance/ support . Tyler Tech Contracting • Support City with communications to Tyler Technologies Sales Team (email, phone, meetings, etc.). • Support contract reviews, negotiation, and finalization. • Support licensing and implementation services cost review. + Support review of implementation approach including project timelines, milestones, and deliverables, • Support staff with inputs in drafting staff report of EnerGov LMS procurement (if required). • Attend Council meeting for approval (if required). EnerGov LMS Implementation Project Transition * Support transition from procurement to implementation project. Park Consulting Group 7 1 P a g e