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EXHIBIT 1 <br />It is the Santa Ana Housing Authority's objective to administer all Authority services into the system. <br />The system needs to support the needs of all Programs and provide data to support all forms of <br />administration of the Housing Choice Voucher Program. <br />1. Housing Management Software System — The contractor will provide a complete system with <br />ongoing maintenance and support services that meets the requirements established by this RFP. The <br />software selected will manage the following functions of SAHA. SAHA-specific module descriptions we <br />are interested in: <br />• Waiting List <br />• Housing Choice Voucher Program <br />• Rent Reasonableness <br />• Report Generation <br />• Letter and Packet Generation <br />• HCV Program Grant Management <br />• PIC File Generation <br />• Scanning and Paperless Capabilities <br />• Bank Reconciliation <br />• Project Based Vouchers for HCV <br />• HQS Inspections/HQS Mobile <br />• UPCS Inspections/UPCS Mobile <br />• Online Applications <br />• Applicant Portal <br />• Landlord Portal <br />• Participant Portal <br />• Document Imaging <br />• Accounts Receivable <br />• Accounts Payable <br />2. Implementation Planning and Design Services — The contractor will provide a team of implementation <br />experts who will work with SAHA to determine in detail how the housing management software system will be <br />used at SAHA to meet the project goals and system requirements. The planning and design phase will determine <br />which modules are used and how each specific module will be used to optimize workflow and process <br />improvements. The phase will also review the order and sequence of implementation for each module, what <br />efforts including staffing and training will be necessary to implement each module, how connections to other <br />systems will be designed, what data will be stored in the system, what historical data will be imported, etc. The <br />bidder will be required to submit a fixed fee proposal for the Implementation Design and Planning Phase. The <br />proposal should spell out assumptions and expected estimate of effort. <br />Housing Authority of the City of Santa Ana <br />Request for Proposals for Housing Management Software <br />Page 12 <br />5-15 <br />