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EXHIBIT 1 <br />3. Implementation Services — The contractor will provide implementation and related services necessary to <br />install the new software, data conversion and testing, train staff, etc. SAHA has an expectation that all end -users <br />will be trained by the contractor, and will not implement a "train -the -trainer" approach. <br />Housing -Related Applications <br />• Housing Choice Voucher Program <br />• Waiting List, including Project -Based Voucher Site -Based Waiting Lists <br />• Family Self Sufficiency <br />• Special Purpose Vouchers (VASH, Mainstream) <br />• HUD Reporting through PIC and VMS <br />• HQS Inspections/HQS Handheld <br />• UPCS Inspections/UPCS Handheld <br />• Utility Allowance and Payment Standards <br />• Tenant Accounts Receivable Billing <br />• Letter Generation <br />• Scanning and Paperless File Capabilities <br />Financial Applications <br />• Accounts Payable <br />• Accounts Receivable <br />• Budgeting and Financial Forecasting <br />• Financial Reports <br />• HUD PHAS Reporting including Financial Data Schedule (FDS) <br />• Bank Reconciliation <br />Housing Authority of the City of Santa Ana <br />Request for Proposals for Housing Management Software <br />Page 13 <br />5-16 <br />